Pump.co · 2 hours ago
Customer Success Associate
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $90K/yrPump.co is a company focused on delivering exceptional customer experiences, and they are seeking a Customer Success Associate to support their growing customer base. In this role, you will be the first line of contact for customers, helping to resolve issues and providing insights to improve the product.
Artificial Intelligence (AI)B2BDeveloper ToolsFinTechSaaS
Responsibilities
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Work directly with some of the fastest growing companies in the US
Help Pump scale effectively by handling support requests over phone, email and chat
Help us maintain a industry leading satisfaction rate with our customers
Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
Learn the Pump Platform inside and out to maximize effectiveness with our customers
Qualification
Required
Ability to provide support to customers over email, slack, and in-app support channels
Excellent verbal and written communication skills
Experience collaborating closely with teams outside of support
Strong background in customer support via email and phone
Investigative and critical thinking skills
Desire for ownership and growth in role over time
Ability to work evenings and weekends as needed
Preferred
Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
Benefits
Comprehensive healthcare and dental coverage for you
401(k) plan
Generous PTO: 13 accrued days, plus company shutdown December 24—January 1st
Free lunch & dinner at the office
Annual company-paid retreats
Developmental bonuses: support for professional development opportunities tied to cloud and related fields
Company
Pump.co
Pump brings you the best group buying discounts and utilizes AI to arbitrage cloud expenses 24/7. Get ~60% savings, zero engineering effort needed.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.5MKey Investors
focalY Combinator
2024-04-05Seed· $4M
2022-09-07Pre Seed· $0.5M
Recent News
2025-09-30
2025-08-21
Company data provided by crunchbase