360clean | Complete Facility Care · 2 months ago
Operations & Client Success Manager
Roanoke, VA
Full-time
Onsite
Entry, Mid Level
$45K/yr - $53K/yr
2+ years exp360clean is a growing, family-owned commercial cleaning franchise focused on quality and strong relationships. The Operations & Client Success Manager will oversee day-to-day operations, ensure client satisfaction, and lead field staff while maintaining high operational standards.
Health Care
Responsibilities
Oversee day-to-day cleaning operations, crew assignments, and shift coverage
Conduct and document quality control inspections
Maintain 95% staffing coverage and ensure timely issue resolution
Communicate directly with clients, address concerns, and track satisfaction
Manage hiring, onboarding, and staff performance
Track operational KPIs and report progress weekly
Support new account onboarding and transition of contracts into operations
Qualification
Required
Strong organizational and communication skills
Problem-solver with the ability to manage competing priorities
Reliable transportation required
Must pass background and reference checks
Preferred
2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)
Benefits
Commission Opportunity
Fuel stipend
Company computer & phone
Competitive salary
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Company
360clean | Complete Facility Care
360clean is the innovative leader of the commercial cleaning industry. 360clean provides services to a large number of industry types.
Founded in 2005Charleston, South Carolina, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Allison Bodiford
Co-Founder & President
Becky Charlton
Partner
Company data provided by crunchbase