LTIMindtree ยท 2 months ago
SharePoint Support Engineer
Bellevue, WA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models. The Support Engineer role involves resolving complex support incidents related to the Microsoft 365 platform and providing excellent customer service through effective communication and troubleshooting skills.
ConsultingEnterpriseInformation TechnologySoftware
Responsibilities
The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform
A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required
Ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations
Has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politically sensitive customer situations
Qualification
Required
Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence
Handle challenging and politically sensitive customer situations including the appropriate use of all available resources communicate effectively with Support teams on complex issues
Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Crossteam collaboration
Logical and critical thinking
Passion for technology and customer support
At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role
Graduate
Fluency in English
Strong knowledge on SharePoint Online environment
Knowledge of the different types of Sites used in SharePoint Online
Knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues
Hands on experience on Metadata crawled properties managed properties Content Types Workflows User Profiles and SharePoint Online Search
Awareness of latest and deprecated features in SharePoint Online
Basic knowledge on DirSync Azure ADSync or Azure ADConnect
Knowledge of how Point in time restore works in SharePoint Online
Good Knowledge on retention policy DLP and Ediscovery hold
Knowledge on OneDrive for Business sync issues
Understanding about office 365 groups and Permissions in SharePoint Online
Basic knowledge on Fiddler Search Query tools and SharePoint Designer
Mandatory Skills: Windows Server, M365 Suites of Products, SharePoint - Power Apps, SharePoint Online, SharePoint OnPremise
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-09
Business Standard India
2025-12-29
Company data provided by crunchbase