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ATC · 2 months ago

IT Support / Field Technician

Little Rock, AR

Contract

Onsite

Entry, Mid Level

ATC is seeking a Field Technician to provide desktop, laptop, tablet, and peripheral device support for the Arkansas Game and Fish Commission. This role involves traveling to field offices to assist end users and requires exceptional customer service skills.

Internet

Responsibilities

Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems

Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc

Provide expert level escalation and technical leadership

Support and maintain all customers software and systems, including servers, workstations and software

Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)

User, group, and computer creation and management within a Microsoft Active Directory environment

Performs systems maintenance activities through error reports, user modification requests and system problems

Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)

Learn and Support MAC

Qualification

Desktop supportPC hardware installationMicrosoft Active DirectoryCustomer serviceMicrosoft OfficeTroubleshootingMobile device supportMAC supportSoftware maintenance