Gerdau North America ยท 8 hours ago
Customer Service Representative-bilingual
Jackson, MI
Full-time
Onsite
New Grad, Entry Level
0+ years expGerdau North America is a company that values trust and teamwork, providing opportunities for growth and development. The Customer Service Representative-bilingual will perform various sales support duties, including maintaining customer relationships, assisting sales teams, and processing orders to ensure effective communication and service delivery.
Consumer Goods
Responsibilities
Maintains an ongoing relationship with selected customers and sales staff
Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer
Answer phones and assist sales team as directed
Maintain customer database for mass communication. Monitor mass communication system for completion, and notify necessary parties of breakdowns. Enter new customer data and other sales data for current customers into computer database
Provides availability, and schedule information within established guidelines
May assist with quoting prices
Serves as communication link between customers and sales staff to assure responsiveness
Tracks order activity, and alerts appropriate staff of any potential delivery problems
May assist with investigations and help resolve customer problems with deliveries
Review weekly/Daily FMOM dashboard-Find opportunities when analyzing trends related to orders. Highlight opportunities for the team
Review weekly/Daily CSP dashboard- Find opportunities when analyzing trends related to bookings and shipments compared to CSP
Raise issues to ASR around potential over booking compared to CSP as new orders come into the pipeline
Follow up with Account Specialist Representative- Weekly to provide an update to the ASR on items related to:
Order Confirmation issues
Bookings vs. CSP
Customer Complaints that requires more detail or input from ASR
Attend organization/product line meetings as defined
Meetings such as, but not limited to: Town Hall, Sales Order Management Meetings, Lunch and Learns
Process Customer complaint through research to identify the root cause and input customer complaints into CRM
Customer Service activities
Generate open order reports for Customers and/or territory
Mill test certification request
Invoice request
Re-certification
Entering sales orders
Review all ZWEB orders for accuracy according to the defined guidelines and unblock when order meets the review criteria
Communicate weekly rolling schedule
Bill of lading request (BOL)
Canceling Orders
Check availability
Follow up re-confirmation
Support create timely deliveries and shipments- Proactively review and act on potential issues for delivery or shipment building
Sales order date management (changes)
Closing remaining order balances
Create SOM reports for ASR/RSR as needed
Prepare for the SOM meetings by providing feedback as to road blocks in order entry, reporting, data set up
Data Creation
Request new Ship-to Creation
Request new Sold-to Creation
Request new SKU Creation
Training and development in systems, process and tools
Qualification
Required
Four-year degree required and/or minimum 5 years of customer service, sales, order management or related experience required
Fluent in Both English and Spanish Language
Proficient with Microsoft Office
Entry level sales position which requires 0-2 years of sales experience
Requires the ability to work in fast-paced, self-directed environment
Exceptional verbal and written communication skills, including excellent telephone sales personality skills
Excellent customer service skills
Problem resolution, and creative thinking skills
Company
Gerdau North America
In North America, Gerdau manufactures merchant bar, structural steel, piling, special bar quality and rebar products for the agricultural, automotive, civil construction, distribution, energy, industrial, and mining markets.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brittany Concepcion , MBA(HRM)
Human Resources Business Partner
Christy McDonald, CIR, PRC, CSMR, CSSR
Regional Talent Acquisition Partner
Company data provided by crunchbase