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ATC · 2 months ago

Technical Help Desk Support Analyst

Little Rock, AR

Contract

Onsite

New Grad, Entry Level

ATC is managing the Arkansas Wireless Information Network (AWIN), a statewide communications network for first responders. They are seeking a Technical Help Desk Support Analyst to support operations by resolving user issues, maintaining records, and ensuring system reliability.

Internet

Responsibilities

Entering radio information into the network in order to activate the radio

Maintaining accurate records of user information

Performing defined tasks as per ADEM and AWIN processes

Resolving user issues by answering questions and requests when they arise

Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems

Maintaining client confidence and protecting operations by keeping sensitive information confidential

Monitoring system alarms and engaging with technical maintenance personnel as appropriate

Contributing to team efforts

Qualification

Technical support experienceComputer systems knowledgeProblem-solving skillsCustomer service skillsIT security familiarityCommunication skillsAttention to detailOrganizational skillsTeamworkTime management

Required

Strong customer service skills

Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email

Strong attention to detail and ability to prioritize tasks

Excellent technical knowledge of computer systems, hardware, software, and networks

Strong problem-solving and troubleshooting skills

Excellent organizational and time management skills

Ability to work independently and as part of a team

Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field

Proven experience in system support or in a similar technical support role

Familiarity with IT security practices and protocols

Excellent problem-solving and analytical abilities

Ability to pass a background check

Ability to lift 50 lbs