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ATC · 2 months ago

IT Trainer / IT Content Developer (Travel role)

Atlanta, GA

Contract

Hybrid

Entry, Mid Level

The Georgia Department of Transportation (GDOT) is seeking an IT Trainer / IT Content Developer to deliver IT training to GDOT staff, both in-person and online. The role involves developing training content, conducting classes, and collaborating with various stakeholders to enhance training delivery and user engagement.

Internet

No H1B

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks

Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation

Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders

Ensures training environments and data are ready prior to training classes

Conducts virtual classroom training, on-site classroom, and webinars/user group sessions

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs

Provides an engaging, interactive, and positive learning experience to learners

Maintains professionalism and order within the classroom to complete course objectives

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures

Reviews and updates training materials and documentation

Produces effective training content suitable to course audience. Publishes course materials as needed

Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation

Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

Qualification

IT trainingContent developmentMicrosoft TeamsLearning Management SystemMicrosoft PowerPointTechSmith CamtasiaAdobe CaptivateArticulate 360Customer serviceResults orientationPlanningOrganizationCommunicationTeamwork

Required

Ability to travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville)

Experience delivering IT training to adult learners

Ability to conduct classes remotely online through Microsoft Teams

Experience with custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications

Ability to publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday)

Experience administering learner enrollments/testing/completions

Ability to assign grades/scoring or awarding of certifications

Experience sending and reviewing training surveys to obtain feedback

Ability to collaborate/develop relationships with GDOT business units

Experience developing/updating/maintaining IT training content

Ability to compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training

Experience engaging technical staff to develop training content

Ability to complete recordkeeping for tracking time/activities, timecards, performance indicators

Ability to work as a team member within the IT organization of GDOT

Ability to communicate effectively with GDOT learners/customers

Ability to support team and IT to accomplish common goals

Ability to provide helpful, courteous, responsive, and knowledgeable service

Ability to consistently deliver required business results

Ability to plan schedules, work assignments, and travel arrangements

Flexibility in travelling to conduct scheduled on-site training

Ability to learn and maintain knowledge of GDOT IT applications

Ability to conduct virtual classroom training, on-site classroom, and webinars/user group sessions

Ability to establish effective relationships throughout the organization

Ability to reserve conference rooms/equipment and confirm enrollments before travel

Ability to provide an engaging, interactive, and positive learning experience

Ability to maintain professionalism and order within the classroom

Ability to ensure correct recordkeeping within the LMS

Ability to review and update training materials and documentation

Ability to produce effective training content suitable to course audience

Ability to participate in IT projects

Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

Ability to maintain a valid driver license and be capable of driving/operating a car

Ability to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials

Preferred

Experience developing training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline

Demonstrated capability to work a hybrid work schedule which is a combination of remote and in-office work