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ATC · 2 months ago

IT Trainer/Content Developer

Atlanta, GA

Contract

Hybrid

Entry, Mid Level

ATC is seeking an IT Trainer/Content Developer to deliver IT training to Georgia Department of Transportation (GDOT) staff. The role involves creating and maintaining training content, conducting both in-person and online classes, and collaborating with various stakeholders to enhance training delivery.

Internet

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks

Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation

Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders

Ensures training environments and data are ready prior to training classes

Conducts virtual classroom training, on-site classroom, and webinars/user group sessions

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs

Provides an engaging, interactive, and positive learning experience to learners

Maintains professionalism and order within the classroom to complete course objectives

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures

Reviews and updates training materials and documentation

Produces effective training content suitable to course audience. Publishes course materials as needed

Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation

Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

Qualification

IT trainingContent developmentMicrosoft TeamsLearning Management SystemMicrosoft PowerPointMicrosoft WordTechSmith CamtasiaAdobe CaptivateArticulate 360Customer serviceResults orientationPlanningOrganizationCommunicationTeamwork

Required

Ability to travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month

Ability to conduct classes remotely online through Microsoft Teams

Experience delivering IT training to adult learners on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications

Ability to deliver training for desktop, web, and mobile applications

Experience working with users to identify training needs, courses, and content

Ability to publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday)

Experience administering learner enrollments/testing/completions and assigning grades/scoring or awarding of certifications

Ability to send and review training surveys to obtain feedback to improve training delivery and GDOT IT products

Experience collaborating/developing relationships with business units to increase class enrollments and address technical needs

Ability to facilitate vendor or contractor delivered training

Experience developing/updating/maintaining IT training content

Ability to compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training

Experience engaging technical staff to develop training content

Ability to complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate

Ability to work as a team member within the IT organization and report to a Team Leader/Supervisor

Ability to deliver training statewide on ~40 applications covering a variety of transportation topics

Ability to employ a variety of instructional techniques and effectively obtain learner engagement

Ability to produce high quality training content quickly with minimal rework

Ability to communicate routinely and effectively with learners/customers and Team Leader

Ability to support team and IT to accomplish common goals, objectives, projects, and tasks

Ability to provide helpful, courteous, responsive, and knowledgeable customer service

Ability to consistently deliver required business results and demonstrate successful attainment of performance indicators

Ability to plan schedules, work assignments, and travel arrangements sufficiently in advance

Flexibility in travelling to conduct scheduled on-site training

Ability to learn and maintain knowledge of GDOT IT applications to effectively teach and guide learners

Ability to maintain, coordinate, and communicate training schedules/course offerings with end users and stakeholders

Ability to ensure training environments and data are ready prior to training classes

Experience conducting virtual classroom training, on-site classroom, and webinars/user group sessions

Ability to establish effective relationships throughout the organization

Ability to reserve conference rooms/equipment, confirm enrollments before travel, and make appropriate travel arrangements

Ability to provide an engaging, interactive, and positive learning experience to learners

Ability to maintain professionalism and order within the classroom

Experience completing enrollments, course attendance/completions, and assigning appropriate scoring/grades within the LMS

Ability to ensure correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting

Ability to ensure travel expenses, taxes, and forms are correct on billing statements

Experience reviewing and updating training materials and documentation

Ability to produce effective training content suitable to course audience

Experience participating in IT projects and providing user training support

Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

Ability to maintain a personal credit card for any expenses

Ability to maintain a valid driver license and be capable of driving/operating a car

Ability to stand, stoop, kneel, lift, etc. to setup training rooms and transport course materials

Preferred

Experience developing training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline