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Central Bank · 4 hours ago

Customer Service Representative

Jefferson City, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Customer Service Representative who enjoys developing relationships with customers and assisting in resolving their financial needs. The role involves processing transactions, achieving sales goals, and providing a legendary customer experience while adhering to bank policies and regulations.

FinanceFinancial Services

Responsibilities

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer's financial needs

Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts

Assist branch with achieving goals

Refer customers to experts when more complex financial goals and needs are recognized

Achieve required levels of outbound phone calls to customers to help grow and retain relationships

Participate in on-going training and development

Conduct relationships and activates consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Qualification

Customer service in bankingInterpersonal relationsOrganizational skillsProblem-solvingCommunication skills

Required

Enjoy developing relationships with customers by identifying ways to meet their financial needs

Assist in resolving customer sales and service inquiries that leads to improved satisfaction and sales

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner

Offer solutions of various bank products and services to meet customer's financial needs

Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts

Assist branch with achieving goals

Refer customers to experts when more complex financial goals and needs are recognized

Achieve required levels of outbound phone calls to customers to help grow and retain relationships

Participate in on-going training and development

Conduct relationships and activities consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Possess good judgement and strong organizational skills

Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to detail, and handle confidential information

Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills

Provide Legendary Service that exceeds expectations at every opportunity

Ability and desire to represent Central Bank in the community in a positive and professional manner

Preferred

Customer service in banking or other similar field preferred or equivalent combination of education, training and experience that demonstrates the required knowledge, skills and abilities