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ATC · 2 months ago

Immunizations Operations Coordinator

Indianapolis, IN

Contract

Onsite

New Grad, Entry Level

ATC is part of the Indiana State Department of Health's Immunization Division, which aims to improve vaccination coverage and access to vaccines. The Immunizations Operations Coordinator will perform a variety of administrative and operational support activities, focusing on customer service, document management, data entry, and vaccine transport.

Internet

Responsibilities

Responds to and triages immunization provider calls to the program’s main phone number, including providing basic problem-solving services such as vaccine order tracking updates via CHIRP (Children and Hoosier Immunization Registry Program)

Escalates calls to other staff as needed depending on complexity and customer needs

Monitors and triages shared email inboxes

Creates and implements staff/issue category tracking system

Follows-up and manages timely issue resolution/responses, as needed

Responds to routine public inquiries with pre-approved messaging

Coordinates public immunization record requests and facilitates consumer access to MyVaxIndiana

Organizes and maintains document libraries on agency server related to VAM functions

Ensures program documents are current and accessible to all staff

Archives relevant, necessary documents per retention schedule

Coordinates content updates based on master calendar (i.e. annual policy updates) and as updates become available (i.e. VIS Sheets[Vaccine Information Statements])

Maintains current program operation guides

Collects, organizes, and distributes faxed/emailed VFC provider accountability report documents to Regional Vaccine Ordering and Accountability Specialists based on assigned area

Receives, processes, and enters all vaccine returns into VTrckS (CDC Vaccine Tracking System)

Performs routine information updates within CDC databases(i.e. Provider Education and Reporting System [PEAR]) as requested)

Prepares and/or transports refrigerated and/or frozen vaccine supplies, as needed

Participates in continuing education and training opportunities related to agency policy, VFC policy and procedure, customer service, and administrative/operation support best practices

Participates in division events, meetings, projects, and initiatives

Supports vaccine-preventable disease outbreak response efforts, as requested