Field Service Engineer jobs in United States
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Command Alkon · 5 months ago

Field Service Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level

Command Alkon is focused on delivering integrated technological solutions to the heavy building materials industry. The Field Service Engineer will collaborate with customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance, while also diagnosing errors and determining solutions.

Consumer ElectronicsInformation TechnologyManufacturingReal EstateRoboticsSoftware
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H1B Sponsor Likelynote

Responsibilities

Comprehend customer requirements and make appropriate recommendations
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Manage all onsite installation, repair, maintenance and test tasks
Document the functional and, sometimes, technical design of the system
Maintain a working log detailed all required system updates, as well as the date of completion
Coordinate and setup training classes and train end users on best practices, maintaining consistency across users
Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

Qualification

Machine automationTechnical hardware instructionMechanicsElectronicsVerbal/written communicationInterpersonal skillsProblem-solvingCustomer focusCollaboration

Required

Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points)
Proficiency in machine automation, mechanics and electronics
Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance
Strong verbal/written communication and documentation skills
Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations

Company

Command Alkon

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Command Alkon is a global supplier of integrated solutions for construction materials producers.
dateFounded in 1976
location
Birmingham, Alabama, USA
people-size501-1000 employees
web-link
http://www.commandalkon.com/

H1B Sponsorship

Command Alkon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$765M
Key Investors
HeidelbergCement AG
2021-09-28Secondary Market· $765M
2020-03-31Acquired

Leadership Team

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Martin Willoughby
Chief Executive Officer
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Ron Carlson
Senior Vice President, Industry Advisor
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Recent News

Command Alkon Incorporated
Command Alkon Recognized as a 2025 Inc. Power Partner Award Winner
2025-11-20
Command Alkon Incorporated
Hormi-Block Celebrates 45 Years of Innovation, Embarks on Cloud Transformation Journey with Command Alkon
2025-10-03
Command Alkon Incorporated
Command Alkon Leaders Selected for NRMCA’s Developing Industry Leaders Program
2025-09-23
Company data provided by crunchbase