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ATC · 2 months ago

Technical Support Analyst

Richmond, VA

Contract

Onsite

New Grad, Entry Level

ATC is seeking a Technical Support Analyst to provide consultative and technical support services to DBHDS staff. The role involves acting as the first point of contact for technical support, ensuring timely problem resolution and optimal system performance.

Internet

Responsibilities

Act as a first point of contact for providing technical support to all areas within the organization

Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed

Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems

Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff

Triage and route advanced second and third tier requests to the appropriate technical personnel

Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers

Qualification

Technical supportHelp Desk Ticketing SystemDesktopLaptop setupProblem resolutionCommunication

Required

Act as a first point of contact for providing technical support to all areas within the organization

Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed

Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems

Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff

Triage and route advanced second and third tier requests to the appropriate technical personnel

Company

ATC

ATC is connecting you with a sustainable energy future.

Founded in 2001

Waukesha, Wisconsin, USA

501-1000 employees

http://www.atcllc.com/

Funding

Current Stage

Late Stage

Leadership Team

Mike Rowe

President and CEO

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