Customer Onboarding Specialist jobs in United States
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JobNimbus · 2 months ago

Customer Onboarding Specialist

positionLehi, UT
timeFull-time
remoteOnsite
seniorityMid Level

JobNimbus is a company dedicated to helping customers succeed in their journey with their software. The Customer Onboarding Specialist will guide new customers through a personalized onboarding experience, ensuring they adopt core features and implement JobNimbus into their business operations effectively.

AppsSoftware

Responsibilities

Deliver high-impact implementation experiences for new JobNimbus customers
Guide customers through the implementation journey from kickoff to completion
Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
Drive adoption by connecting product features to each customer’s goals and workflows
Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
Manage multiple implementation projects simultaneously in a fast-paced environment
Maintain detailed CRM and implementation pipeline hygiene
Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term success

Qualification

Customer implementation experienceProject managementTechnical curiosityCommunication skillsCRM managementTraining sessionsHome Exteriors experience

Required

Proven success in a customer implementation, account management, or project-based implementation role
Strong communication and presentation skills that adapt to different personalities and technical comfort levels
Organized and detail-oriented, with excellent follow-through on tasks
Able to manage multiple projects without dropping the ball
Technically curious and comfortable learning software tools (JobNimbus, HubSpot, etc.)
Confident in leading customer training sessions and live demos

Preferred

Home Exteriors or contracting industry experience a plus

Company

JobNimbus

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Software for contractors that unites CRM, project management, and automations.
dateFounded in 2011
location
Lehi, Utah, USA
people-size201-500 employees
web-link
http://www.jobnimbus.com/

Funding

Current Stage
Growth Stage
Total Funding
$383M
Key Investors
Sumeru Equity PartnersMainsail Partners
2024-11-13Private Equity· $330M
2023-03-28Debt Financing
2021-01-13Private Equity· $53M

Leadership Team

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Mark Novakovich
Chief Financial Officer
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Sue Fellows
Chief Customer Officer
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Recent News

Mergers & Acquisitions
Nexa Equity Adds Three Senior Leaders
2025-10-28
EIN Presswire
ABC Supply and JobNimbus Integration Delivers Enhanced Speed, Accuracy, and Visibility for Roofing Contractors
2025-05-06
Sramana Mitra
Best of Bootstrapping: Serial Entrepreneur Bootstrapped First, Raised Funds Later - Sramana Mitra
2025-05-03
Company data provided by crunchbase