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Cherokee Federal · 1 hour ago

Team Leader

Washington, DC

Full-time

Onsite

Mid, Senior Level

4+ years exp

Cherokee Federal is a division of tribally owned federal contracting companies focused on serving the government's mission. The Team Leader will manage a team of Support Associates, set work priorities, and ensure smooth transitions of work while serving as a Subject Matter Expert in critical roles.

GovernmentNon ProfitProfessional ServicesPublic Relations

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM

Plan and follow established procedures and methods to meet changing processing requirements

Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting

Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations

Monitor workload and make recommendations to the Government on how to divide work among support staff

Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls

Assist with prioritizing workload

Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure

Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement

Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government

In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM

Performs other job-related duties as assigned

Qualification

Office Software ProficiencyTeam ManagementCustomer ServiceCommunication SkillsProblem Solving

Required

Active Secret clearance

U.S. citizenship or legal permanent residency

Bachelor's Degree (or) 4 years of experience in managing teams

Six (6) years of general office experience

Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook

Demonstrated customer service experience

Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team

Good oral and written communication skills

Ability to prioritize workload for small teams and possess good organizational skills

Ability to effectively and politely interface with the public and provide excellent customer service

Ability to analyze, interpret, and apply regulatory material and internal controls

Must pass pre-employment qualifications of Cherokee Federal

Benefits

Medical

Dental

Vision

401K

Other possible benefits as provided

Company

Cherokee Federal

Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.

Founded in 1969

Tulsa, Oklahoma, USA

5001-10000 employees