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Enterprise Bank & Trust · 5 hours ago

Client Service Officer

St Louis, MO

Full-time

Onsite

Entry Level

2+ years exp

Enterprise Bank & Trust is a community-focused bank dedicated to helping businesses and communities thrive. The Client Service Officer will handle inbound customer calls and emails, providing operational support and resolving client requests related to banking functions.

BankingFinancial Services

Growth Opportunities

Responsibilities

Respond to heavy call volumes, addressing all customer needs

Perform loan transactions, payments, deposit account transfers, and deposit adjustments

Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations

Respond to email and secure messaging inquiries, including stop payments and address changes

Actively researches internal and external client requests, and performs timely follow up

Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests

Assist banking associates with system navigation and maintenance needs, along with resolving client issues

Perform other duties as assigned

Qualification

Customer serviceBanking systems navigationFinancial services experienceBilingual in SpanishMulti-taskingMicrosoft WordMicrosoft ExcelVerbal communicationWritten communicationTeam cooperationDetail-oriented