Fanatics · 3 hours ago
Learning and Development Specialist
Denver, CO
Full-time
Onsite
Mid Level
$69K/yr - $84K/yr
3+ years expFanatics is building a leading global digital sports platform, and they are seeking a Learning and Development Specialist to ensure effective onboarding for new Customer Service Agents. The role involves delivering training, managing group dynamics, and providing ongoing support to enhance agent performance.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Deliver training to new customer service agents, presenting and facilitating sessions (in-person and virtually) in collaboration with the training program manager
Manage training group dynamics to ensure engagement and understanding
Partner with the training program manager and the operations team to ensure the training content is relevant and engaging
Manage the program communications and training schedule to ensure that new hires and stakeholders have the information they need to be successful
Monitor agent performance throughout training and provide additional support, learning interventions, and feedback as needed
Mentor new agents, providing answers to questions and offering feedback as you reverse shadow new agents throughout training
Support the program manager to deliver continued learning interventions to customer service team members
Support quality assurance team in completing QA checks and gathering feedback, leveraging any insights to help inform any changes or improvements needed to new hire training
Qualification
Required
3 plus years of experience in HR, Learning and Development, or Customer Service
High-School Degree or equivalent
Excellent presentation and communication skills. Experience publicly speaking and/or delivering training
Strong interpersonal skills and ability to work as part of a team
Ability to multitask and prioritize tasks effectively
Curiosity, proactively seeking to learn more and build better solutions in service of a world-class customer experience
Passionate about learning and development with a desire to learn more
Open to regular travel to events and other Fanatics offices for various offsite and team meetings
Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly
Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better
Benefits
Medical
Dental
Vision
401K
Paid time off
GymPass
Pet Insurance
Family Care Benefits
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Rochester Business Journal
2025-12-24
2025-12-24
Company data provided by crunchbase