Sauce Labs · 12 hours ago
Data Center Engineer
United States
Full-time
Remote
New Grad, Entry Level
0+ years expSauce Labs empowers top enterprises to deliver quality web and mobile applications at speed. The Data Center Operator I role focuses on supporting the physical maintenance of server and device environments, assisting with deployments, and collaborating with senior team members to ensure high availability across data centers.
Cloud InfrastructureInformation TechnologyMobile AppsSoftwareWeb Development
Responsibilities
Assist with racking, stacking, and cabling of servers, switches, and storage devices
Help set up mobile device testing infrastructure in device farm environments
Support basic hardware installations, upgrades, and physical maintenance
Monitor and report on power usage and rack-level connectivity
Perform basic diagnostics on hardware and cables
Provide hands-on support under guidance from remote engineers (smart hands)
Maintain and update asset inventory systems
Monitor alerts and escalate incidents as needed
Follow established protocols for physical access to data center environments
Escort vendors and visitors as required and log access appropriately
Track equipment shipments and log hardware check-ins/outs
Assist with regular inventory audits and organization of parts/tools
Help process RMAs and coordinate return of faulty hardware
Maintain accurate records of tasks, installations, and incidents
Contribute to knowledge base updates and process documentation as needed
Assist with the physical setup of servers, storage, and network hardware under the guidance of senior staff
Support routine tasks during scheduled maintenance and infrastructure upgrades by following documented procedures
Learn and follow best practices related to equipment handling, cabling, and physical infrastructure standards
Help prepare and organize real mobile devices for lab and device farm environments
Follow instructions to connect and maintain devices used for testing purposes
Assist teams by gathering logs and reporting basic device or connectivity issues across Android, iOS, and other platforms
Provide hands-on support for Linux, macOS, Android, and iOS systems as instructed
Use remote management tools like iDRAC, iLO, or similar interfaces to perform basic checks or reboots under direction
Learn and follow system access and logging protocols when interacting with server hardware
Monitor infrastructure using predefined dashboards and tools (e.g., Prometheus, Zabbix, Nagios) and escalate alerts as needed
Follow established checklists to ensure systems are deployed according to documented security and compliance standards
Participate in routine maintenance tasks and provide on-the-ground support during incident response activities
Work closely with more senior Operators and Engineers on assigned tasks
Respond to support tickets and service requests, escalating when appropriate
Collaborate with other infrastructure and development teams to support hardware needs
Qualification
Required
0–2 years of experience in a technical, data center, or IT support role
Familiarity with basic IT hardware concepts (servers, networking gear, cabling)
Interest in physical infrastructure and hands-on technical work
Understanding of TCP/IP basics and cable types (fiber, copper)
Comfortable using standard tools and following technical documentation
Ability to lift and move equipment safely and follow safety protocols
Willingness to travel domestically up to 20% of the time to support in-person collaboration with your team and to provide hands-on support for remote data center locations
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred or equivalent practical experience
Exposure to Linux systems and command-line tools
Basic familiarity with mobile devices and remote management interfaces (e.g., iDRAC, iLO)
Interest in learning about CI/CD tools, virtualization, or monitoring platforms
Company
Sauce Labs
Sauce Labs provides cloud-based testing for mobile and web applications.
201-500 employees
H1B Sponsorship
Sauce Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$151MKey Investors
TPGRiverwood CapitalToba Capital
2022-06-07Series Unknown
2021-03-09Series Unknown
2019-03-26Series Unknown· $50M
Leadership Team
Grant Smith
Chief Revenue Officer (CRO)
Martha Jensen
Chief People Officer
Recent News
2025-11-14
Company data provided by crunchbase