Apply on Employer Site

MULTIVAC USA · 1 day ago

Field Service Technician- Southeast

United States

Full-time

Onsite

Mid Level

MULTIVAC USA is a leading provider of industrial packaging and processing machinery, seeking traveling Field Technicians. The role involves troubleshooting, installing, and repairing complex packaging equipment while providing customer training and ensuring service documentation is completed accurately.

Machinery

Responsibilities

Troubleshoot or install complex, customized packaging and processing equipment at customer facilities

Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems

Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering

Provide contact information for service team for future service needs and parts needs

Ensure customers are comfortable with operational and safety procedures of their equipment

Complete service documentation of repairs made during the call and submit related trip expenses

Reports are complete, accurate, and submitted within 24 hours of job completion

Weekly expense reports and time sheets are also completed in an accurate and timely manner

All expenses incurred are handled in a cost-effective manner

Qualification

Electromechanical knowledgeComplex problem-solvingMechanical aptitudeElectrical experiencePneumatic skillsCustomer serviceIndependenceProfessionalismAdaptability

Required

Significant mechanical aptitude is required

Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally

Strong electrical and mechanical experience is necessary

Pneumatic and machine shop skills are necessary

Ability to respond and adjust to changing or new situations

Ability to work independently

Excellent customer service skills

Ability to work well in high stress environments

Must be willing to work outside normal business hours, including some weekends as required

Must be able to travel with little notice as customer demands require

Physical position requiring standing, walking, using hands to finger, handle, or feel, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and talking or hearing

Frequently necessary to lift or move up to 50lbs

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus