CFSB · 2 months ago
Sr. Associate, Assistant Branch Manager
New York, NY, US
Full-time
Onsite
Senior Level
$55K/yr - $65K/yr
5+ years expCFSB is a financial institution seeking an Assistant Branch Manager to support the Branch Manager with daily operations. The role focuses on customer service, staff supervision, and compliance with banking regulations, ensuring a positive banking experience for customers.
BankingCommunitiesFinancial ServicesLending
Responsibilities
Always provide excellent customer services to customers in a friendly and courteous manner
Open new business and personal accounts, including checking, savings, certificate of deposit, and all other accounts and services offered by the bank
Supervise teller balancing procedures; assist tellers with problems and questions on procedures
Order and issue teller cash as needed, balance the vault
Act as Branch Manager in their absence
Possess sufficient knowledge about banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with
Provide information to customers on their account status and account balances
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Assist other members of staff in other departments of the bank by liaising with them through healthy interactions
Perform maintenance on Dormant accounts as per Branch procedures
Ensure that customers’ confidential information is properly protected and only used for bank related purposes
Fulfill other periodic job-related duties which are assigned by management and not already part of this job description
Comply with all bank policies, regulations and laws applicable to carrying out duties and responsibilities
Qualification
Required
A minimum of 5+ years' experience in branch operations
Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made
Strong communication skills characterized by excellent writing and speaking skills
He/she must possess excellent multi-tasking skills and be able to function under pressure
He/she must also have excellent negotiation skills and be able to influence people
Ability to use the computer efficiently and learn how to use new software
Must be patient and willing to help others in solving problems while always maintaining a positive attitude
Must have a keen eye for detail and follow instructions to the letter
Company
CFSB
Founded in 2001, CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Estee Stern
SVP, Chief Information Officer and Chief Technology Officer
Nick Grove
SVP, Chief Compliance Officer / BSA Officer
Recent News
Fintech Nexus
2023-12-28
2023-12-28
Credit Union Times
2023-12-28
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