Charlie Health · 2 months ago
Crisis Supervisor
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $93K/yr
2+ years expCharlie Health is a rapidly growing organization dedicated to connecting individuals to life-saving behavioral health treatment. The Crisis Supervisor will oversee a team of Crisis Managers, ensuring the efficient delivery of crisis intervention services, while providing guidance, support, and training to the team.
Health Care
Responsibilities
Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance
Conduct performance audits on crisis interactions and documentation, offering feedback and managing performance issues as necessary
Handle client escalations and complex cases, ensuring swift resolution and positive client outcomes
Onboard, train, and support new Crisis Managers, ensuring they have the tools and knowledge to succeed
Collaborate with the Care Delivery Manager to oversee scheduling, after-hours support, and weekend coverage for the Crisis Manager team
Work cross-functionally with other department leads and supervisors to ensure effective collaboration and maintain continuity of care across the organization
Qualification
Required
Master's degree in a mental health field required
2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings
Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments
Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching
Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner
Ability to work flexible hours to meet the needs of the team, clients, and programming
Work authorized in the United States and native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis
Preferred
Active clinical licensure (LCSW, LPC, LMFT, or equivalent) preferred
Benefits
Comprehensive benefits to all full-time, exempt employees
Stock options and other Charlie Health-sponsored benefits
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase