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HUB International · 7 hours ago

Employee Benefits Account Manager

El Paso, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

HUB International is a global insurance and employee benefits broker providing a wide range of services. The Employee Benefits Account Manager will manage client relationships, support client retention, and coordinate day-to-day service for employee benefits clients.

Financial ServicesInsuranceInsurTechRisk Management

Hiring Manager

Kevin Phillips

Responsibilities

Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs

Collaborates on delivering multi-year strategic plan

Manages projects in concert with the client including, but not limited to, all vendor implementation

Assists with generating benchmarking reports (annually, quarterly or monthly)

Manages claims and coverage issue resolution for clients’ employees when elevated from HR

Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently

Advises and guides clients in compliance matters and sends monthly reports to client as needed

Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Executive

Creates employee benefit booklets, when not completed by Account Administrator

Assists with open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers as needed

Handles renewal and open enrollment material prep

Orders supplies from carriers, and reviews for accuracy

Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management

Installs and regularly updates client specific data in Benefit Point

Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents

Prepares master group files, client contact sheet, and maintains carrier files

Assists in the RFP process as needed, such as proposal development including preparing census, entering and updating pivotal information as needed

Coordinates client contact changes with Producer/Account Executive

Organizes client meetings with other team members

Attends industry related continuing education training and courses

Must follow HUB Broker Standards

Qualification

L&H LicenseClient facing experienceInsurance plansAgency Management systemsProficiency using MS ExcelBachelor’s degreeQuality ManagementProject ManagementTeamworkWritten CommunicationInitiative

Required

Bachelor's degree

2+ years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable)

Client facing experience

L&H License required

Proficiency using MS Excel