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UGI Utilities, Inc. · 2 hours ago

Analyst I/II - Customer Programs

Lancaster County, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

UGI Utilities, Inc. is dedicated to providing a range of energy products and services to its customers. The Analyst I/II - Customer Programs role involves developing and managing metrics and reports for low-income assistance programs, analyzing customer data for eligibility, and coordinating marketing campaigns to enroll customers. The position also includes responsibilities related to regulatory compliance and program execution.

Electrical DistributionElectronicsEnergyRenewable Energy

Responsibilities

Develop, analyze, manage, coordinate and support various Universal Service Program (low income assistance programs) metrics and reports for UGI Gas and Electric Division’s Universal Service Programs to assist with regulatory filings

Lead efforts to automate and utilize the Department of Human Services (DHS) data sharing of customer information for LIHEAP recipients

Review and analyze customer data to ensure eligibility for new and continued enrollments into UGI’s low-income assistance programs

Partner with the Digital Marketing Team to coordinate the creation of marketing campaigns compliant with regulatory commitments while targeting LIHEAP customers for enrollment into programs

Assist in the creation of monthly management reporting including details on customer participation, spending, energy savings realized, etc. for all Customer Assistance Programs

Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled

Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order

Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment

Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program)

Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026

Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas

Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc

Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings

Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share

In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances

Ensure various marketing campaigns identified in UGI’s Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging

Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns

Assist with the development of metrics to evaluate the success of the campaigns

Manage contracts for CAP and Operation Share

Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference

Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee

Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI’s Universal Service Programs

Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties

Qualification

Data analysisProgram managementSAPMarketing strategiesExcelPower PointWordOral communicationWritten communicationCross-functional collaboration

Required

Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs

Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs)

Ability to work cross-functionally and assist management drive projects to completion

Excellent oral and written communication skills

Advanced knowledge of Excel, Power Point, and Word

Preferred

Analytical and program management experience preferred, familiarity with marketing strategies beneficial

Bachelor's degree in business or marketing preferred

Level I – Entry level, analysis and program management experience and/or Utility experience preferred

Level II – At least 2 years' experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred