Magma SE · 3 months ago
Customer Success Manager (Grand Rapids)
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMagma is one of the world’s fastest-growing edtech companies, transforming math education through the power of AI. As a Customer Success Manager, you will oversee and nurture a portfolio of district partners, ensuring educators successfully implement and derive continuous value from Magma's products and services.
E-LearningInternetSoftware
Responsibilities
Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom
Regularly communicate with customers to check on their satisfaction and provide assistance
Guide new customers through the onboarding process to ensure a successful implementation
Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal
Identify growth opportunities and work with Account Managers to expand customer accounts
Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials
Gather customer feedback and insights to inform product development and improvement
Analyze customer data and usage patterns to identify trends and opportunities for improvement
Qualification
Required
2-5 years of work experience as a Customer Success Manager
Previous work in ed tech and/or education
Desire to work in a scale-up environment
Proven track record of building and retaining strong relationships
Self-led and goal oriented
A curious mindset with a strong eagerness to learn and understand the product's technical aspects
Proactive problem solving and strong organizational abilities
Experience in using data and evidence to inform decision-making
High-energy and strong interpersonal skills
Confidence and ease when speaking to large groups of people
Flexibility with working across timezones and willingness to travel
Company
Magma SE
Magma är en interaktiv tjänst för grundskolan och gymnasiet som kombinerar vinsterna med digitalisering med bevarandet av matematik som ett handarbete.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Henrik Appert
Co Founder
Company data provided by crunchbase