Amazon Web Services (AWS) · 8 hours ago
Manager, Customer Success Specialist, Connect Specialty Sales
New York, NY
Full-time
Hybrid
Senior Level
$152K/yr - $263K/yr
7+ years expAmazon Web Services (AWS) is a leading cloud platform that provides innovative solutions to customers worldwide. The Customer Success Specialist Manager will guide AWS customers through their multi-year cloud journey, ensuring collaboration among various teams to deliver successful outcomes and drive customer satisfaction.
ConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Helping guide AWS customers along their multi-year journey to the cloud
Ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
Leveraging experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption
Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
Interfacing with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
Translating strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
Managing cadence by leading the reporting and tracking functions along the way
Executing education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions
Thinking big, inventing and taking ownership on customer challenges
Bringing the best of AWS/ Amazon to our customers and proactively helping solve the customer’s challenges through new ideas, tools and mechanisms
Qualification
Required
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
Knowledge of distributed applications and the engineering lifecycle from conception to delivery
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience in large-scale IT deployment or programming
Preferred
Experience implementing AWS/cloud services
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Experience managing large technical programs, particularly at high growth startups or large enterprises
Experience working in a sales organization
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2025-12-31
2025-12-31
2025-12-30
Company data provided by crunchbase