Amazon Web Services (AWS) · 9 hours ago
Manager, Customer Success Specialist, Connect Specialty Sales
New York, NY
Full-time
Onsite
Senior Level
$152K/yr - $263K/yr
7+ years expAmazon Web Services (AWS) is one of the fastest growing businesses within Amazon, focused on providing cloud solutions to millions of customers worldwide. The Customer Success Specialist Manager will guide AWS customers through their cloud adoption journey, ensuring effective collaboration between various teams to deliver successful outcomes.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
As an Amazon Web Services (AWS) Customer Success Specialist Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption
Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
You will manage cadence by leading the reporting and tracking functions along the way
The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey
You are encouraged to think big, invent and take ownership on customer challenges
You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level
You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead various teams
Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
You will evangelize AWS services and influence customers for adopting them
You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS
Qualification
Required
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
Knowledge of distributed applications and the engineering lifecycle from conception to delivery
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience in large-scale IT deployment or programming
Preferred
Experience implementing AWS/cloud services
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Experience managing large technical programs, particularly at high growth startups or large enterprises
Experience working in a sales organization
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-22
Mexico Business
2026-01-22
2026-01-22
Company data provided by crunchbase