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National Car Rental · 4 hours ago

Customer Service Agent - San Jose Airport

San Jose, CA

Full-time

Onsite

Entry Level

$20.50/hr - $20.50/hr

1+ years exp

National Car Rental is a multi-billion dollar industry leader committed to quality, innovation, and customer satisfaction. The Customer Service Agent at San Jose Airport provides superior service during the rental car process, assisting customers with their rental return and ensuring a smooth experience.

LeisureRentalTransportation

No H1B

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages

Understand the damage loss report reporting procedure