Nuvision Federal Credit Union ยท 4 months ago
Live Teller Connect Representative - Full Time - Onsite (AK, WY)
MSB-Converse Ave Cheyenne Branch, 3485 Converse Avenue, Cheyenne, Wyoming, United States of America
Full-time
Onsite
Entry Level
$20/hr - $29.17/hr
1+ years expNuvision Federal Credit Union is a member-focused financial institution seeking a Live Teller Connect Representative to provide virtual member service through Interactive Teller Machines. The role involves handling various member requests, educating members on products and services, and ensuring a positive service experience while adhering to Credit Union standards.
Banking
No H1B
Responsibilities
Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the LTC
Receives member deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies promptly. Balances daily transactions and verifies cash totals
Investigates and resolves out-of-balance conditions
Member Service Functions: Assumes responsibility for the effective and professional performance of member service functions
Presents and explains Credit Union services and products to members, assists in meeting their financial needs, and order checks
Answer questions and solves problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party
Performs file maintenance and account changes, and resets access for Homebanking and ABIL
Restricts electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member
Resolves member issues or complaints through demonstrated knowledge of credit union products, processes and procedures and/or conducting the necessary research to address member needs
Empowered to make decisions exercising good judgment and balances the best interest of the member and the organizational objectives of the credit union
Takes complete ownership of every interaction whether it requires a call back or extended research
Required to complete compliance, training, and all other training offered to LTC Representative
Seeks ways to streamline work processes and continuously improve the Credit Union
Represents the Credit Union in a positive and professional manner
Other related duties as assigned
Maintains member and other sensitive information with confidentiality
Treats all co-workers and members with respect
Qualification
Required
1 year of Banking experience either as a teller or a call center service representative
Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations
Comprehensive knowledge of all deposit account products and all services
Working knowledge of all applicable Federal, State and NCUA regulations
Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Exhibits an inherent ease with others
Demonstrated ability to respond to member prompts and offer financial products and services tailored to meet member needs
Ability to influence others when offering products and services, striking a balance between not giving up too easily and not being too persistent
Professional and courteous verbal and written communication skills. Ability to remain calm when helping difficult and/or irate members
Comfortable being evaluated against performance standards
Willingness to take initiative to achieve team goals and model a good work ethic for others
Proficiency in standard business computer software. Ability to acquire working knowledge of the Credit Union's operating system
Proficient data entry, ten-key calculator, cash counting and math skills. Detail-oriented
Ability to acquire working knowledge of Credit Union products and services
Ability to become a subject matter expert in remote delivery channels and to discuss these channels with members
Demonstrated ability in using good judgment and discretion when handling confidential member account information
Ability to effectively handle fluctuating work demands
Excels in a fast-paced work environment and has exceptional time management skills
Willingness to keep workspace/branch organized and tidy
Preferred
1 year Teller experience and 1 year of call center experience
Understanding of member centric environments is a plus
Understanding of member centric environments
Bi-lingual Preferred
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Company
Nuvision Federal Credit Union
Our Nuvision team is honored to serve our 150,000 plus members and provide exceptional service, best-in-class products, and great member experiences.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roger Ballard
Chief Executive Officer
Barbara A. Barry
Chief Experience Officer
Company data provided by crunchbase