EXPRESS · 4 hours ago
Sales Leader
Middletown, NY
Full-time
Onsite
Entry Level
$17.50/hr - $24.05/hr
1+ years expPHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. The Retail Sales Leader drives operations on the sales floor and in the stockroom, assists in training associates, and delivers a great in-store shopping experience for customers.
ApparelE-CommerceFashionRetail
No H1B
Responsibilities
Assist in developing and motivating associates to maximize sales potential
Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
Partner with Store Management to provide feedback on associate performance
Assist in training associates on store operations, product, policy, and procedures
Execute action plans that optimize results
Execute all aspects of daily store operations
Ensure appropriate associate coverage to create a great customer experience
Oversee and authorize the checkout experience
Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
Monitor and analyzes the customer service provided by team members
Build an effective schedule with the right associate in the right place at the right time
Promote and support an environment focused on delivering great in-store customer experiences
Effectively resolves customer service issues to a positive outcome
Lead and models our customer experience model
Display expert knowledge of product, company policies, promotions, loyalty programs
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc
Other essential functions may occur as directed by your supervisor
Qualification
Required
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Preferred
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Company
EXPRESS
Express is a specialty apparel and accessory retailer offering both women and men's merchandise.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$164.84MKey Investors
WHP GlobalSycamore Ventures
2022-12-08Post Ipo Equity· $24.84M
2021-01-14Post Ipo Debt· $140M
2010-05-13IPO
Leadership Team
Stewart Glendinning
Chief Executive Officer
Joanie Rogan
EA to EVP/CMO ~ SVP Omni-channel Experience & Operations ~ SVP Creative ~ VP Brand Marketing
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