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St. Charles Health System · 2 months ago

Surgery Scheduling Specialist

Bend, OR

Full-time

Onsite

Entry Level

1+ years exp

St. Charles Health System is seeking a Surgery Scheduling Specialist responsible for coordinating surgery and procedure scheduling across various specialties. The role involves working closely with patients to ensure all preoperative requirements are met, monitoring performance measures, and providing training to new caregivers.

Health CareMedicalNon Profit

Responsibilities

Responsible for high-level accuracy in all functions of clinic business / patient process flow, from initial intake to final collections for services provided

Tracks and manages all aspects of care for patients and coordinates close follow up post operatively

Schedules and coordinates all procedures, including verification of completion of the prior authorization process

Provides concise, specific patient instructions for procedures

Establishes and maintains communication with other team members and departments such as the OR, MDU, pre-surgery and outside entities to ensure procedures and systems function smoothly as well as promotes continuity of care

Troubleshoots issues that arise between the clinic and other hospital departments and works in a collaborative manner to find resolution

Correlates the established provider procedure schedule to EPIC procedure schedules

Works with the clinic leadership to resolve conflicts when identified

Schedules inpatient and outpatient procedures and appointments accurately

Responds to telephone inquiries and faxes from the patient’s provider offices and clinics for all service locations

Coordinates procedures for orders received from providers outside of St. Charles processing for review from the performing MD

Reviews and verifies history and physical documentation has been received and performed in an appropriate timeframe, coordinates care with the patient

Understands that procedural time is in high demand across the health system and in ASCs and therefore works to optimize provider schedules to fully utilize available time

Demonstrates excellent phone etiquette and understands medical terminology, human anatomy, procedures, etc

Maintains knowledge of hospital operations and, block and open time rules and process for procedures both inpatient and outpatient

Prioritizes tasks to ensure all details are addressed and proper documentation is inputted into all systems

Develops and maintains a high level of understanding of EPIC process

Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates

Continually evaluates department process flows and practices to seek opportunities for improvement, conveys feedback and suggestions to clinic leadership

Designs and runs the Surgery scheduling on-boarding training, develop training materials and maintain policy manuals

Evaluates trends and adjusts education as needed to always provide relevant and easy to absorb education

Works with the clinic leadership to compile and interpret key business, financial, operational and statistical data; performs analyses aimed at identifying process errors & education opportunities to improve performance

Keep accurate records on department spreadsheets and uses tools including rosters and shared data for tracking purposes, follow up & documentation

Anticipate the need for change through direct observation and maintains open communication with other departments and facilities

Learns and maintains knowledge of documents and forms according to state and federal requirements and guidelines including CMS, Medicaid, COBRA, EMTALA, HIPAA and many more

Supports the vision, mission and values of the organization in all respects

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality

Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate

May perform additional duties of similar complexity within the organization, as required or assigned