ATC · 2 months ago
Senior IT Program Manager
Harrisburg, PA
Contract
Onsite
Senior LevelATC is seeking a Senior IT Program Manager to support multiple modernization projects for the Department of State. The role involves overseeing project management processes, coordinating schedules, and ensuring compliance with project standards while facilitating communication among stakeholders.
Internet
Responsibilities
Direct, administer, manage and facilitate a business process re-engineering or development of a high priority, high profile, commonwealth enterprise – wide information technology project of strategic importance
On behalf of the Department of State, provide project oversight and help plan, organize, prioritize, and manage multiple work efforts across the project team
Assist in conducting reviews with project steering committee and report status and recommendations to senior leadership as needed
Develop and facilitate achievement of project service commitments
Assist with the planning of project-specific training and orientation needs
Monitor and track the project budget and advise necessary stakeholders
Responsible for the review and analysis of required project management metrics
Accountable for the final project management evaluation review with stakeholders
Assist in the development and maintenance of a project management plan
Review and refine project plan, to identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel
Make decisions within the designated authority as defined in the project plan to minimize project risk supported by sound analysis and project management best practices
Accountable for management of the project’s scope and gaining agreement and approval of scope changes with project steering committee and affected stakeholders
Manage, and track the project progress against the project schedule
Coordinate project schedules across multiple project teams
Balance workload with project members ’capacity
Monitor project milestones and phases and take corrective action as needed to ensure the project is on schedule
Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work packages
Accountable to schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders
Accountable for peer reviews with the appropriate project team resources
Responsible for the development of estimates for the enhancement, business process re-engineering or development effort in planning, analysis, design, construction, testing, and implementation
Collaborates with vendor PM and technical PM to adjust and revise project estimates when necessary
Ensure new project estimates are approved by the client and agreed upon
Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented
Receive and log all change requests from project stakeholders assisting them with the completion of the form as necessary
Conduct preliminary risk, cost, schedule, scope analysis of change prior to presenting to the CCB
Seek clarification from change requestors on any open issues or concerns
Make documentation revisions/edits as necessary for all approved changes
Ensure any approved change is communicated to the project team and stakeholders
Monitor and assist with the development of risk mitigation strategies, and track to closure
Coordinate the establishment of project standards and project specific procedures with team leads
Responsible for project compliance with project’s standards and procedures
Ensure that tasks provide value and support the strategic direction of the project and meet or exceed service commitments
Serve as the DOS/Business primary point of contact for all project-related issues and resolution of issues
Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate
Communicate and work with users and client as necessary
Anticipate issues and proactively address them. Identify and track issues
Build and maintain relationships with key stakeholders and customer representatives
Communicate to team members how their work assignments relate to and help achieve project objectives
Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders
Analyze and distribute reports on project metrics associated with work items related to improvement measures
Attending agency briefings to understand user needs and business requirements for a complete understanding of current system and business processes and gather information on future needs
Meet with staff to understand the business and programmatic processes. Capture each step of the business process workflows, reporting, and analysis. Work with employees, contractors, counties, and business process owners to understand all process steps
Identifies possible software companies, schedules software demonstrations, and reviews available services
Works with the selected SaaS vendor to implement software, including developing and conducting end-user training
Works with internal and external stakeholders, including OGC senior leadership, OA IT, and SaaS vendor, to troubleshoot internal issues and escalate as appropriate
Develops policies and procedures related to SaaS solution; creates online user guides and desk manuals, FAQs, and standard operating procedures. Responsible for the ongoing creation of process documentation for use by all system users to include setup for any customized configurations within the system at each site
Develops a communication strategy for affected employees, training, and ongoing support under the new software
As new standards are developed, provides updated training manuals, and develops and conduct trainings when needed
Conduct evaluation of new legal case management system for improvements and continue to monitor and troubleshoot issues as they occur
Qualification
Required
Must be able to work 3 days a week at 401 North Street, Harrisburg, PA
Strong, experienced project manager to ensure successful implementations
Direct, administer, manage and facilitate a business process re-engineering or development of a high priority, high profile, commonwealth enterprise – wide information technology project of strategic importance
Provide project oversight and help plan, organize, prioritize, and manage multiple work efforts across the project team
Assist in conducting reviews with project steering committee and report status and recommendations to senior leadership as needed
Develop and facilitate achievement of project service commitments
Assist with the planning of project-specific training and orientation needs
Monitor and track the project budget and advise necessary stakeholders
Responsible for the review and analysis of required project management metrics
Accountable for the final project management evaluation review with stakeholders
Assist in the development and maintenance of a project management plan
Review and refine project plan, to identify needs and define major tasks and milestones, based on scope, resources, budget, and personnel
Make decisions within the designated authority as defined in the project plan to minimize project risk supported by sound analysis and project management best practices
Accountable for management of the project's scope and gaining agreement and approval of scope changes with project steering committee and affected stakeholders
Manage, and track the project progress against the project schedule
Coordinate project schedules across multiple project teams
Balance workload with project members' capacity
Monitor project milestones and phases and take corrective action as needed to ensure the project is on schedule
Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work packages
Accountable to schedule or monitor status reviews, project management inspections, and software quality assurance work product and process reviews with the appropriate stakeholders
Accountable for peer reviews with the appropriate project team resources
Responsible for the development of estimates for the enhancement, business process re-engineering or development effort in planning, analysis, design, construction, testing, and implementation
Collaborates with vendor PM and technical PM to adjust and revise project estimates when necessary
Ensure new project estimates are approved by the client and agreed upon
Ensure all changes to scope follow processes outlined in the Change Management Plan and are documented
Receive and log all change requests from project stakeholders assisting them with the completion of the form as necessary
Conduct preliminary risk, cost, schedule, scope analysis of change prior to presenting to the CCB
Seek clarification from change requestors on any open issues or concerns
Make documentation revisions/edits as necessary for all approved changes
Ensure any approved change is communicated to the project team and stakeholders
Monitor and assist with the development of risk mitigation strategies, and track to closure
Coordinate the establishment of project standards and project specific procedures with team leads
Responsible for project compliance with project's standards and procedures
Ensure that tasks provide value and support the strategic direction of the project and meet or exceed service commitments
Serve as the DOS/Business primary point of contact for all project-related issues and resolution of issues
Communicate effectively with customers and software/hardware suppliers supporting the commonwealth as appropriate
Communicate and work with users and client as necessary
Anticipate issues and proactively address them. Identify and track issues
Build and maintain relationships with key stakeholders and customer representatives
Communicate to team members how their work assignments relate to and help achieve project objectives
Prepare status reports on a periodic basis for the project team, team leads, group leads, Sponsor, and appropriate stakeholders
Analyze and distribute reports on project metrics associated with work items related to improvement measures
Attend agency briefings to understand user needs and business requirements for a complete understanding of current system and business processes and gather information on future needs
Meet with staff to understand the business and programmatic processes. Capture each step of the business process workflows, reporting, and analysis. Work with employees, contractors, counties, and business process owners to understand all process steps
Identify possible software companies, schedule software demonstrations, and review available services
Work with the selected SaaS vendor to implement software, including developing and conducting end-user training
Work with internal and external stakeholders, including OGC senior leadership, OA IT, and SaaS vendor, to troubleshoot internal issues and escalate as appropriate
Develop policies and procedures related to SaaS solution; create online user guides and desk manuals, FAQs, and standard operating procedures. Responsible for the ongoing creation of process documentation for use by all system users to include setup for any customized configurations within the system at each site
Develop a communication strategy for affected employees, training, and ongoing support under the new software
As new standards are developed, provide updated training manuals, and develop and conduct trainings when needed
Conduct evaluation of new legal case management system for improvements and continue to monitor and troubleshoot issues as they occur
Company
ATC
ATC is connecting you with a sustainable energy future.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Rowe
President and CEO
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