Gorgias · 10 hours ago
VP Marketing
New York, NY
Full-time
Hybrid
Director/Executive
$239K/yr - $264K/yrGorgias is an innovative ecommerce AI company focused on transforming customer interactions through Conversational Commerce. They are seeking a VP Marketing to elevate their product narrative, educate merchants, and drive adoption of their AI-driven platform.
ComputerCustomer ServiceE-CommerceSoftware
Responsibilities
Own the narrative and positioning of Gorgias’ Conversational Commerce platform
Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments
Define clear, differentiated positioning and messaging across the Gorgias product portfolio
Educate merchants on why they should invest on Conversational Commerce now, and how to do it
Partner with Product and Sales to launch new products and capabilities
Build our content engine to power enablement, storytelling, and thought leadership
Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA
Partner with Demand Gen and Sales to develop targeted plays for each segment
Drive adoption and expansion in mid-market and enterprise
Define metrics and frameworks to track awareness, consideration, and adoption across the funnel
Qualification
Required
Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry
You'll deeply understand the product, how it works, how to set it up, and how it delivers value
Own the narrative and positioning of Gorgias' Conversational Commerce platform
Translate product innovation into market impact
Define clear, differentiated positioning and messaging across the Gorgias product portfolio
Educate merchants on why they should invest on Conversational Commerce now, and how to do it
Partner with Product and Sales to launch new products and capabilities
Build our content engine to power enablement, storytelling, and thought leadership
Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA
Partner with Demand Gen and Sales to develop targeted plays for each segment
Drive adoption and expansion in mid-market and enterprise
Define metrics and frameworks to track awareness, consideration, and adoption across the funnel
The role reports to Co-founder & CEO, Romain Lapeyre
Our Marketing Team: 19 people, 4 direct reports
Preferred
You're passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing
You care deeply about product: in another life you could have been a Product Manager
You're both strategic and hands-on. That's core to how we operate
You're an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession
You're based in NYC or open to frequent in-person travel there. We value collaboration and meet in-office Wednesdays and Thursdays
Benefits
Annual L&D budget to explore new ones
Company
Gorgias
Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Founded in 2015
201-500 employees
H1B Sponsorship
Gorgias has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (4)
2022 (6)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$101.5MKey Investors
Sapphire VenturesTechstars
2024-05-14Series C· $29M
2022-08-15Series C· $30M
2020-12-10Series B· $25M
Leadership Team
Romain Lapeyre
CEO
Alex Plugaru
Co-Founder and CTO
Recent News
Right Side Capital Management
2025-11-11
2025-08-22
Company data provided by crunchbase