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DSV - Global Transport and Logistics · 2 hours ago

Customer Service Specialist

Florence, KY

Full-time

Onsite

Entry Level

1+ years exp

DSV - Global Transport and Logistics is a leading company in the logistics sector, providing solutions to enhance the supply chain. The Customer Service Specialist is responsible for delivering exceptional service to clients, processing orders, and maintaining accurate shipping and receiving documentation.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Process and input all customer orders

Running and printing shipments from WMS

Run stock reports to check for product availability

Generate all related paperwork and necessary information required for customer work orders

Checking all orders for special requests

Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise

Follow up with other departments to ensure the service standards are being met

Assure proper invoicing of accounts by verifying customers as required

Handles returned merchandise in an efficient manner and assure proper credit is given to the customer

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Ensure the accuracy of all receiving and shipping documents

Gather and maintain all data and records relative to shipping and receiving activities

Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents

Prepare any reports concerning customer service as required by supervisors

Assist in resolving any discrepancies

Operate the computer terminal in a proficient manner

Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion

Oversee all paperwork associated with orders and maintain the corresponding files

Answer phone calls and operates various types of office machines and computers necessary to perform duties

Greet customers and visitors to the office

Effectively correspond with customers as required

Answer incoming telephone calls in a cheerful, courteous, and timely manner

Promptly route each call to the proper party, taking messages when necessary

Assist callers with general information and inquires

Direct visitors to appropriate department

Assist drivers at check in window various times though out the day

CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development

Work overtime as dictated by business whether mandatory or voluntary

Qualification

Customer ServiceData EntryWMS functionsMS Office ApplicationsBusiness writing proficiencyMulti-taskingAttention to detailEffective communication

Required

Must have a high school diploma or general education degree (GED)

1 year experience in Customer Service-related capacity

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Intermediate computer skills

Proficient with MS Office Applications

WMS functions

English (reading, writing, verbal)

Business writing proficiency

Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products

Strong attention to detail accuracy and accomplish job task in a timely manner

Ability to perform duties with minimal supervision or guidance

Ability to multi-task

Effective communication skills

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment