Latent · 4 weeks ago
Director of Account Management
Buffalo-Niagara Area
Full-time
Onsite
Director/Executive
$280K/yr - $320K/yr
8+ years expLatent is solving complex challenges in healthcare through robust and reliable Medical Intelligence. The Director of Account Management will lead and scale the customer success organization, managing a team of Account Managers to ensure customers realize extraordinary value from Latent’s solutions.
Health CareSaaSSoftware
Responsibilities
Lead, coach, and develop a high-performing Account Management team, fostering growth and accountability
Establish repeatable processes for onboarding, engagement, and renewals
Set clear performance goals and monitor KPIs, intervening proactively when risks arise
Build a culture of ownership, collaboration, and continuous improvement
Oversee key enterprise relationships, serving as executive sponsor and escalation point
Partner with AMs to craft strategic account plans that drive adoption, retention, and expansion - we prove our ROI to our customers
Ensure timely implementations, deep product utilization, and executive alignment at all levels
Champion the customer voice internally, influencing roadmap and product decisions
Work closely with Product, Engineering, and Operations to translate customer feedback into improvements
Partner with Sales to identify and drive expansion opportunities
Support Marketing and Executive teams in developing reference programs and customer events
Align field insights with internal priorities to drive product and operational focus
Own quarterly and annual planning for renewals, expansions, and account health
Build scalable reporting and systems for forecasting and customer health tracking
Lead business reviews with customer and internal executives
Develop onboarding and training frameworks to scale the AM function efficiently
Qualification
Required
8+ years in Account Management, Customer Success, or related leadership roles in healthcare tech or enterprise SaaS
3+ years leading high-performing customer-facing teams
Proven success driving retention and expansion in complex enterprise environments
Strong operational and strategic planning skills; process-oriented but adaptable
Excellent communicator with executive presence and customer empathy
Comfortable traveling 1–3x monthly for customer and team engagements
Benefits
Meaningful equity
Full benefits
Paid parental leave
Unlimited PTO
Company
Latent
Latent develops medical language models to reduce healthcare operational costs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.5MKey Investors
Y Combinator
2024-09-11Seed· $13M
2023-04-05Pre Seed· $0.5M
Leadership Team
Sriram Somasundaram
Co-Founder
Rishabh Jain
Founder
Recent News
New Orleans CityBusiness
2025-06-21
Google Patent
2025-04-02
2024-11-20
Company data provided by crunchbase