USAJOBS · 2 months ago
NWW Program Analyst (Case Manager)
San Diego, California, USA
Full-time
Onsite
Mid Level
$96K/yr - $96K/yrUSAJOBS is seeking a NWW Program Analyst (Case Manager) to support the recovery and rehabilitation of wounded warriors and their families. The primary responsibility is to provide case management support, ensuring access to medical and non-medical services while coordinating with various agencies and service providers.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations
Conducts initial assessment of service member and family to identify any non-medical issues
Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions
Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims
Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care
Ensures that the RSMs, family, and caregivers have access to all medical and nonmedical services including rehabilitation, education, employment-related programs, and disability benefits
Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services
Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc
Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel
Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges
Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports
Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command
Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required
Provides program briefs and participates in public awareness efforts to educate the fleet on NWW
Qualification
Required
Must be able to obtain and maintain a Secret Security Clearance
Must meet Federal Employment suitability requirements and successful completion of background investigation
Must successfully pass the E-Verify employment verification check
The work is primarily sedentary in nature
The work is performed in a normal office setting at the region, installation or medical treatment facility
The incumbent must hold and maintain access to all relevant Wounded Warrior systems and enrollee database to perform required duties
Bedside travel is required within prescribed timelines as outlined in CNIC instruction
Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives
Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions
Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness
Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy
Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations
Ability to work effectively on a team
Ability to work in a stressful environment on time sensitive issues
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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