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USAJOBS · 3 months ago

Lead Sales Clerk

Naval Air Station Key West, Florida, USA

Full-time

Onsite

Entry, Mid Level

$22.50/hr - $22.50/hr

1+ years exp

USAJOBS is seeking a Lead Sales Clerk for the Information, Tickets and Tours Office at Naval Air Station Key West. The role involves assisting the ITT Manager by leading subordinates, providing customer service, and ensuring smooth operations during the manager's absence.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or prepackaged retail items

Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs

Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift

Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations

Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return

Notifies supervisor or program lead if damage or loss has occurred

Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed

Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources

Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports

Provides recreation experiences related to leisure skill sets in the form of day and weekend trips

Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data

Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value

Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics

Assists with recruitment, training and scheduling of Community Recreation staff

Actively supports the command statement on adherence to EEO principles and policies

Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events

Performs entertainment and promotion scheduling

Assists in updating of electronic and multi-media support tools, as needed

Seeks ways to promote MWR facilities and events through outreach opportunities on base

Promotes use of recreational E-reading resources available through online MWR Library Program resources

Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs

Performs community outreach to assist in the development of contacts

Assists in the creation of professional proposals, execution of agreements and follow-up

Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base

Adheres to NAVMED P-5010 sanitation requirements

Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved

Provides support for Community Recreation event set up and break down

Performs other duties as assigned as they pertains to the duties of this position

Qualification

Customer serviceEvent planningRecreation managementComputer proficiencyData organizationInventory managementTraining skillsCommunication skillsTeam leadershipProblem-solving

Required

This position requires an associates degree if applicant does not possess experience required in assessment (6 months of general experience AND 6 months specialized experience)

Must meet Federal Employment suitability requirements and successful completion of background investigation

Must successfully pass the E-verify employment verification check

You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9

May be required to pass pre-employment examinations

A valid State driver's license is required to operate motor vehicles

Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises

Must be C.A.R.E. trained, hold an Emergency First Responder or CPR First Aid certification, and hold a current Food Handler certification, OR be able to obtain these trainings/certifications within 90 days of being placed in the position

Must currently reside within a 50-mile radius of the hiring base

One year of specialized experience directly related to the duties described above

Combination of experience related to customer service and or recreation activity based functions

Ability to organize, plan, administer special events and entertainment activities

Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing

Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities

Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests

Knowledge of the functions, procedures, and operations of recreation activities

Must have strong customer service skills

Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers

Ability to follow oral and written instructions

Knowledge of computers, office procedures and print production

Benefits

Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.)

Stability of Federal Civilian Service

People with passion for doing work that matters

Quality of Work Life Balance