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USAJOBS · 4 months ago

Business Interface Representative

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $195K/yr

2+ years exp

USAJOBS is part of the Department of Homeland Security, seeking a Business Interface Representative for a 1-year non-reimbursable assignment. The role involves serving as a product owner for records, identity, and biometrics systems, ensuring the modernization and synchronization of enterprise systems and processes.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serve as an active/decision-making member, as a Product Owner (PO), within the Agile-development framework to provide business requirements and prioritization for IT development increments and sprints

Serve as the business interface between the end user and the development team, helping to gather and present requirements, business value, acceptance criteria, process workflows, design mock-ups, risk,dependencies, and any additional insights from the end-user personas' perspective

Facilitates project management activities to ensure system design and development initiatives are aligned with division-wide expectations of management

This position is responsible for keeping abreast of agile development processes for USCIS enterprise systems, such as but not limited to: RAILS, STACKS/Content Management Service (CMS), Person Centric Identity Services (PCIS), Customer Profile Management System (CPMS), National Appointment Scheduling System (NASS), Central Index System (CIS),A Immigrant Visa Content Service (IVCS), etc

Responsible for employing a human-centered design approach in coordination with USCIS field level subject matter experts to identify, collect, develop, and prioritize new requirements for emerging data systems using Agile Methodology processes

Leading and participating in Integrated Product Teams (IPTs)/working groups

Gathering, documenting, analyzing, and validating business requirements

Maintaining positive working relationships and ensuring cross-collaboration within IIMD and with both our USCIS partners and our external partners

Perform analysis of system generated verification errors to determine the impacts and resolve all errors

Assemble and analyze relevant facts and draw significant solutions and effectively communicate the same

Identify and troubleshoot systems and data issues to determine root cause

Work with system product owners and other project managers to resolve system and data issues, including information technology system changes

Conduct analysis and evaluation of proposed changes, researching and investigating new or improved business and management practices to determine the impact on program operations and advising leadership of recommended solutions to various problems

Qualification

Agile developmentRecords managementProject managementHuman-centered designData analysisMulti-taskingStakeholder engagementCommunication skillsProblem-solvingTeam collaboration

Required

Must be a current permanent Federal employee

Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under 'required documents' section

Must NOT have any pending/outstanding disciplinary actions

Must have achieved a minimum of 'meet expectations/proficiency' on latest performance appraisal/evaluation

Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*

Demonstrate ability to anticipate needs, react quickly, and manage multiple tasks in a fast-paced environment

Experience planning and executing projects and studies that address challenging topics involving a wide variety of internal and external stakeholders

Experience analyzing, establishing, and implementing project goals and objectives

Proven ability to communicate and explain complex tasks/features to broad audiences

Experience establishing long-range work plans and determining the actions necessary to accomplish objectives

Ability to multi-task and prioritize simultaneous projects to meet the demands of a busy office environment

Have received a FY24 final performance rating of 'Achieved Expectations' or higher

Preferred

2+ years experience working in or with records management, identity management, and/or biometrics management is preferred

Familiarity with USCIS and DHS systems (e.g. PCIS, CMS, RAILS, CPMS, NASS, etc.). Familiarity with enterprise data governance practices, classes of admission (COAs, etc. is a plus but not required

Experience in human centered design and agile development is preferred, but not required