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USAJOBS · 2 months ago

Operations Center Technician

Multiple Locations, USA

Full-time

Onsite

Entry, Mid Level

$43K/yr - $61K/yr

1+ years exp

The Federal Bureau of Investigation (FBI) is seeking Operations Center Technicians (OCTs) to apply their communication and technological skills in emergency and non-emergency situations. OCTs will gather and prioritize information, provide data collection support, and maintain critical communication during high-risk situations as key members of the FBI's Field Office Operations Centers.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conducts complicated searches on multiple databases and systems to locate data and analyze information

Determines the significance, validity, and reliability of data and produces written reports for use within the FBI

Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public

Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly

Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials

Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene

Qualification

Data analysisEmergency communicationReport writingCrisis interventionCollaboration with law enforcementCustomer serviceOral communication

Required

Must be a U.S. citizen

Must be able to obtain a Top Secret-SCI clearance

Some travel may be required

Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level

Evaluated the significance, validity, and reliability of data for inclusion in reports

Analyzed, evaluated, and disseminated information

Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations

Maintained contact with internal staff and outside entities to obtain, verify, and convey information

Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level

Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports

Analyzed, evaluated, and disseminated information pertaining to emergencies

Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations

All degrees must be from an accredited college or university

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education

Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership

GS-8: Education may not be substituted for specialized experience at this grade level

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States