USAJOBS · 2 months ago
Health Technician (Hearing Instrument Specialist)
Jackson, Tennessee, USA
Full-time
Onsite
Entry Level
$40K/yr - $58K/yr
1+ years expThe Department of Veterans Affairs is seeking a Health Technician (Hearing Instrument Specialist) to support the Audiology and Speech Pathology Section at the Memphis VA Medical Center in Jackson, TN. This role involves patient care, assisting in diagnostic and treatment procedures, and maintaining accurate documentation.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Primary responsibility is for patient care, supporting diagnostic and treatment procedures, patient charting and patient education, which do not require a full professional audiology education or knowledge and skills represented by audiology licensure. Support functions include both direct patient care and administrative duties
Direct patient care duties may include, but not limited to the following:
Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance)
Fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment
Assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories, rechecking air-conduction pure tone threshold testing to assist the audiologist in modifying the treatment plan during hearing aid repair appointments
Providing patient care in hearing aid repair appointments, consistent with the audiologist's treatment plan
The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES
The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist
Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory
The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care
Performs other duties as assigned
Qualification
Required
Must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment
Selective Service Registration is required for males born after 12/31/1959
Must be proficient in written and spoken English
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Must pass pre-employment physical examination
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists; OR Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas
Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia
Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS)
Health Technician (HIS) candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
Knowledge of basic anatomy of the head and neck
Knowledge of basic infection control procedures and guidelines
Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing
Ability to communicate orally and in writing
Ability to follow verbal and written instructions
Ability to maintain stock and supply level inventories
One year of experience equivalent to the next lower grade (GS-05)
Knowledge of normal and abnormal ear anatomy
Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software
Skill in documenting patient procedures and patient devices
Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection)
Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations
Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist
Ability to prepare patient, equipment, and/or environment for audiology procedures
Ability to provide triage of patient telephone calls or audiology requests
Preferred
Experience with NOAH, government contracted hearing aid manufacturers, and assistive listening devices
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
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