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Orchard · 2 months ago

Customer Success Manager

San Francisco

Full-time

Onsite

Mid Level

$115K/yr - $145K/yr

Orchard Robotics is a Series A startup focused on automating farms with AI technology to enhance food supply sustainability. As a Customer Success Manager, you will play a pivotal role in ensuring customers effectively utilize the company's agtech solutions, providing support and training while fostering strong relationships with clients and internal teams.

AgTechArtificial Intelligence (AI)FarmingRobotics

Responsibilities

Have significant ownership over our customer support – communicating with our customers on a daily basis, hearing out issues and solving problems

Own our new farm onboarding and implementation function, helping our technology seamlessly integrate with new farms

Execute and build on our customer training procedures so our customers can learn our technology easily

Develop strong relationships with our internal direct-to-farm sales team, our service partners, and our field operations teams

Perform regular check-ins with our customers to ensure they see success using our product, and proactively identify issues while giving feedback to our sales and engineering teams

Qualification

Customer success managementAgtech experienceERP systemsCRM systemsCommunication skillsProblem-solvingOrganizational abilitiesRelationship buildingAdaptability

Required

Outstanding, customer-centric communication skills

Ability to communicate complex technology topics from our engineering team to our customers

Comfortable with tackling ambiguous, complex challenges

Exceptional organizational abilities, managing numerous priorities in a fast-paced environment

Comfortable with frequent travel (when not working in the office and at home, spending up to 20% of time at farms in Northern California, 20% farms in Southern California, 20% farms in Washington)

Experience working with ERP systems and CRMs (HubSpot, Salesforce)

You are a resilient, innovative problem-solver and expert communicator who never gives up and consistently delivers results, even under changing conditions

You know how to communicate processes and technology systems to various stakeholders in large, enterprise organizations

Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate