USAJOBS · 3 months ago
Temporary Information Technology Technician II - 1 Year Term
Alexandria, Virginia, USA
Full-time, Contract
Onsite
Entry Level
$56K/yr - $70K/yr
2+ years expThe U.S. District Court for the Eastern District of Virginia is seeking a Temporary Information Technology Technician II for a one-year term. The role involves providing IT help desk support, installing and configuring hardware and software, and assisting with technical issues for judges and judicial staff.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level
Utilize and maintain service desk management application
Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs
Manage and maintain printers, scanners, and other peripherals including firmware and driver updates
Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary
Set up, configure, install, and document hardware and software
Provide support for mobile computing devices and remote access
Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
Receive and maintain inventory of IT related assets according to internal control policies
Assist with creating and closing user accounts
Provide backup assistance to the Courtroom Technology Administrator and other IT staff
Participate in local or national conferences and similar gatherings to continue professional development; and
Perform other related duties, as assigned
Qualification
Required
High school graduation or equivalent required
Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training
Proficiency in Windows and Microsoft Office products is required
Ability to follow IT security standards and defined policies and procedures and accept responsibility for work product
Ability to independently analyze, isolate and solve IT related problems
Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand
Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment
Ability and willingness to travel occasionally to district offices and off-site training
Preferred
College degree preferred
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase