USAJOBS · 3 months ago
Information Technology Specialist (macOS)
Ashburn, Virginia, USA
Full-time
Hybrid
Entry, Mid Level
$101K/yr - $132K/yr
1+ years expThe Department of Homeland Security is seeking an Information Technology Specialist (macOS) within U.S. Customs and Border Protection. The role involves managing and maintaining a standardized and secure macOS environment, providing technical support, and collaborating with cross-functional teams to ensure seamless integration of macOS within the enterprise environment.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Providing on-site and remote technical support for all Apple Laptops and Workstations, addressing support requests using strong macOS technical skills to diagnose and resolve hardware, software, and network connectivity issues, ensuring minimal disruption to end-users
Supporting common macOS applications such as, but not limited to, Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro), Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), and web browsers (Safari, Chrome, Edge)
Administering and maintaining the organization's macOS environment, including system imaging, patching, certificate management, and Active Directory authentication. Implement and enforce macOS cybersecurity hardening guidelines to ensure the security and integrity of all systems
Ensuring compliance with organizational standards and security policies using terminal commands and scripting languages (e.g., Bash, AppleScript) to automate repetitive tasks, streamline system administration processes, and improve overall efficiency
Communicating and collaborating with cross-functional teams, including cybersecurity, Windows desktop management, and field support, to ensure seamless integration of macOS within the enterprise environment
Qualification
Required
You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
Primary U.S. residency for at least three of the last five years
All pre-employment processes will be conducted in English
CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
Individuals qualifying based on experience must have Information Technology (IT) related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, Problem Solving
You must possess at least one (1) year of specialized experience described below to qualify based on experience
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/30/2025
U.S. Customs and Border Protection (CBP) requires all applicants to undergo a thorough background investigation prior to employment
You must possess a valid state driver's license at the time of appointment
This position may require the incumbent to be on call 24 hours per day, seven days per week
This position may require uncontrollable, unscheduled overtime in excess of the 40-hour work week
This position involves periods of standing, crawling, walking, bending, stooping, and reaching to access and install computer equipment
You may be required to lift and transport computer equipment weighing up to 30 pounds
Benefits
Health, dental, vision, life, and long-term care insurance
Retirement plan
Thrift Savings Plan [similar to a 401(k)]
Flexible Spending Account
Employee Assistance Program
Personal leave days
Paid federal holidays
Flexible work schedules
Tuition reimbursement
Transportation subsidies
Uniform allowance
Health and wellness programs
Fitness centers
DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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