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USAJOBS · 3 months ago

SALES SPECIALIST NF2* (RFT) MCX MAIN EXCHANGE - MILITARY CLOTHING

Kaneohe, Hawaii, USA

Full-time

Onsite

Entry Level

$19/hr - $22/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Sales Specialist position involves providing advanced product knowledge and recommendations to customers, meeting sales goals, and coaching sales associates on product knowledge. The role emphasizes delivering exceptional customer service and engaging with customers throughout their shopping experience.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience

Responsible for meeting personal and department sales goals

Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas

May be scheduled at the checkout, other departments sales areas, specialty category or customer service desk for coverage

Reports to the Sales Manager

Takes advantage of all training opportunities to develop selling skills in product categories

Works with Team Members to develop their product knowledge within the category

Remains committed to learning about the brands and products sold within the store

Educates customers on product questions and provides suggestions when needed

Relays customer comments and concerns to the Sales Manager

Identifies opportunities to produce add-on sales through suggestive and consultative selling

Ensures all sale, ad and promotional items are signed and placed according to brand standards

Works with the Sales Manager to achieve daily and weekly sales goals

Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved

Builds and nurtures loyal MCX customers

Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen

Communicates any outstanding problem resolution issues with the Experience Manager

Understands and articulates all MCX value stories, programs and promotions

Recognizes the core values and mission of the Marine Corps Exchange

Identifies and reduces all risks of loss and/or theft

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership

Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans

Provides World Class Customer Service with an emphasis on courtesy

Delivers a Dress Blue Experience to all customers throughout the store

Proactively engages all customers in conversation

Addresses customers by rank when appropriate

Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room

Assists customers and communicates positively in a friendly manner

Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs

Follows up with customers to ensure their problems were resolved

Takes action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

May handle customer special orders and merchandise requests

May require food handling safety training, handling and certification

May require training and handling of Western Union and other customer services offered

May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections

May have keyholder responsibility

Performs other duties as assigned

Qualification

Customer sales experienceSelling techniquesMerchandise managementCoaching skillsAttention to detail

Required

At least one year of experience working in customer sales required

Demonstrated knowledge of selling techniques

Ability to train operating standards and procedures for sales, signing, merchandising and store brand and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence

Ability to work in a high performance atmosphere with commitment to service and sales goals

Attention to detail is required