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USAJOBS · 3 months ago

Hotel Customer Service Agent NF-02

Hawaii National Park, Hawaii, USA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

USAJOBS is seeking a Hotel Customer Service Agent at Kilauea Military Camp (KMC), located in Hawaii National Park. The role involves managing front office operations, handling guest check-in and check-out processes, and resolving guest complaints while maintaining a welcoming environment.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests. identification and entitlements verification, payment processing and guest room key provision and control

Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution

Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation

Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort

Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies

Qualification

Customer service skillsHospitality industry experienceMathematical abilityOffice software proficiencyTactDiplomacyVerbal communicationWritten communicationIndependent work

Required

Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision

Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry

Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner

Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change

Ability to use office automated equipment in the performance of the required duties

Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel