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USAJOBS · 3 months ago

EXCEPTIONAL FAMILY MEMBER PROGRAM OUTREACH SPEC NF4

Arlington, Virginia, USA

Full-time

Onsite

Mid Level

$60K/yr - $65K/yr

4+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The role involves delivering and coordinating training and education, developing the EFMP outreach program plan, and linking eligible family members with support services and resources. The position aims to enhance the quality of life for Marines and their families by promoting awareness and education about the Exceptional Family Member Program.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education, and develop the EFMP outreach program plan

Work includes delivering and coordinating training for EFMP staff, Marines and their families and coordinating marketing to promote awareness, education and provide resources for the Exceptional Family Member Program

Links eligible family members and their families with a variety of support services and resources at the command

Seeks out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging

Ensures emphasis on positive customer experience for enrolled families and acts as the primary point of contact for resources and referral for Marines and families seeking assistance

Delivers and coordinates delivery of training for EFMP staff, Marines, their families, volunteer personnel and representatives of installation and community services on a variety of topics such as Individualized Family Support Plans, Individualized Education Programs and Extended Health Care Options to educate, recognize, identify and refer members to appropriate services for assessment and counseling

Develops relationships and partnerships with service providers on the installation and in the surrounding community to collaborate on providing training and resources to EFMP staff and enrolled members and their families

Works with EFMP Case Managers to establish support groups

Conducts personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs

May liaison with housing referral, youth services, the education center and coordinators of program resources to consolidate efforts

May coordinate resource personnel, transportation, equipment and materials to support referrals

Develops a consolidated portfolio of appropriate support services such as: Family Advocacy Program, financial assistance, medical care facilities and services and command resources

Develops the outreach program plan by promoting awareness and education among Marines and leadership of the EFMP on the installation by conducting briefings and educational campaigns

Seeks out opportunities to provide EFMP information at unit functions, briefings, family days, MCCS functions and public and DoD schools

Distributes and displays marketing and informational material in strategic locations such as medical facilities, TriCare service centers, Marine and Family Services Centers and other appropriate locations aboard the installation to ensure maximum publicity of program resources

Develops website content and writes articles for newspapers and newsletters

Performs administrative functions associated with the training, education and outreach program plan

Collects, analyses and maintains training, education and outreach materials such as: listings of services and resources, information on the command outreach concept and plan, reports, and surveys

Identifies program resource requirements and provides budget input for manpower, supplies, and equipment

Accesses the EFMP case management software system to gather information

Manages distribution and movement of case information to ensure confidentiality and security

Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure

Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18

Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information

Qualification

Training coordinationOutreach program developmentNeeds assessmentMilitary structure knowledgeEffective communicationData analysisResource coordinationMeeting facilitationDesktop publishing softwarePresentation skillsWritten communicationProblem-solving

Required

Four years of specialized experience (education in a related field may be substituted for experience) that demonstrates skill to serve as a Training, Education and Outreach Specialist to develop and maintain the EFMP Outreach Program Plan which includes coordinating awareness, education and resources, and linking eligible exceptional family members and their families with a variety of support services and resources at the command

Skill to conduct needs assessments, interviews, presentations, training sessions and coordinate resources

Demonstrated ability to effectively communicate, both orally and in writing

Ability to develop quality training

Ability to maintain effective communication and working relationships with all levels of employees and command, both inside and outside the organization

Knowledge of military structure and protocol

Ability to exercise initiative in resolving problems, rendering decisions, and carrying out revisions to plans

Ability to supervise, facilitate, run meetings, and to take charge and direct an event when necessary

Ability to analyze data and present logical conclusions and recommendations

Ability to utilize word processing and desktop publishing software