Customer Support Technician jobs in United States
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CALNET, Inc. ยท 2 months ago

Customer Support Technician

positionTurlock, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

Cal.net is a rapidly expanding fixed wireless broadband company seeking IT Support Technicians. The Support Tech Specialist will provide prompt and accurate technical support for customers, diagnosing and resolving service issues while maintaining exceptional customer service.

Information Technology

Responsibilities

Respond to inbound customer calls, providing troubleshooting assistance in line with company standards
Diagnose and resolve technical issues efficiently while accurately documenting details in the ticketing system
Apply strong analytical and problem-solving skills to identify root causes and solutions
Maintain professionalism and respect in all interactions, including high-pressure situations
Guide customers step-by-step through diagnostics, explaining technical concepts in clear, simple language
Work independently and collaboratively to complete assigned tasks
Contribute to project completion and perform additional tasks as assigned by management

Qualification

Technical supportNetworking fundamentalsPC hardware knowledgeVoIP understandingMicrosoft OfficeMultitaskingSpanish fluencyWritten communicationVerbal communication

Required

Knowledge of PC hardware/peripherals, Microsoft Office, Windows OS, and basic networking fundamentals
Familiarity with cabling/cabling pinouts, adapters, and mounting hardware
Ability to troubleshoot and resolve desktop-to-server connectivity issues
Understanding of basic networking, email protocols, domain, web hosting, and VoIP
Strong ability to multitask, work under pressure, and meet deadlines while still maintaining a professional attitude towards customers and peers
Excellent written and verbal communication skills

Preferred

Spanish fluency is a plus
Flexible availability for nights and weekends preferred

Benefits

401(k)
Dental Insurance
Employee Discount
Health Insurance
Paid Time Off
Retirement Plan
Vision Insurance
Opportunities for Commission Pay

Company

CALNET, Inc.

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CALNET, Inc. is one of the fastest growing privately held companies in the Intelligence Analysis, Language Services, and IT consulting services arena.
dateFounded in 1989
location
Reston, Virginia, USA
people-size11-50 employees
web-link
http://calnet.com

Funding

Current Stage
Early Stage

Leadership Team

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Andrea Ferris
Chief Financial Officer
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Company data provided by crunchbase