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USAJOBS · 2 months ago

Advanced Health Technician (Telehealth Connected Care)

Fort Worth, Texas, USA

Full-time

Onsite

Entry, Mid Level

$54K/yr - $71K/yr

1+ years exp

USAJOBS is seeking a Health Technician (Telehealth Connected Care) at the Dallas VA Medical Center to support and manage telehealth operations. The role involves coordinating telehealth technologies, providing training and education on these technologies, and ensuring efficient telehealth operations across various clinical sites.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT

Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers

Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs

Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes

Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures

Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling; - Supporting designated complex telehealth programs that require advanced technical skillsets'

Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment

Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter

Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines

Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations

Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system

Referring patients to providers for screening for Telehealth

Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations

Providing patient education via approved materials

Supporting the Veteran in completing patient satisfaction surveys

Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care

Coordinating and. or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology

Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary

Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies

Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues

Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies

Completing other duties as assigned

Qualification

Telehealth technologiesTechnical troubleshootingQuality control proceduresPatient educationTeam collaborationMicrosoft programsMedical documentationTelehealth Preceptor CertificationScheduling experience

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Must be proficient in written and spoken English

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Must pass pre-employment physical examination

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Complete all application requirements detailed in the 'Required Documents' section of this announcement

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician

Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

In addition to the basic requirements, at the GS-7 level, selectee must have one year of experience equivalent to the next lower grade level (GS-6)

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate ALL of the following KSAs in their resume: Ability to use independent technical judgment to analyze, evaluate and resolve problems; Knowledge of quality control and assurance procedures and principles of performance improvement; Ability to function effectively between competing priorities; Knowledge of proper maintenance and troubleshooting of telehealth equipment; Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work; Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning; Ability to perform successful knowledge transfer regarding the use of telehealth technologies