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USAJOBS · 3 months ago

Restaurant & Catering FOH Supervisor

Naval Academy, Maryland, USA

Full-time

Onsite

Mid Level

$23/hr - $26/hr

4+ years exp

The US Naval Academy is seeking a Retail Dining FOH Supervisor to oversee day-of a la carte operations and ensure high guest satisfaction. The role involves supervising staff, managing operations for events, and maintaining service standards in accordance with regulations and policies.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Execute day-to-day operations for designated la carte locations according to Retail Dining FOH Manager specification, and location specific SOPs. Execute banquet events according to Banquet Event Order specifications

Oversee/prepare staff assignments to include set-up, service, tear-down and side work. Confirms all FOH service staff are in proper uniform, presenting a clean and professional image

Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications. Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables, chairs, linens, table settings, glassware, etc.) and ensure room preparation is accurate

Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests throughout the day. Maintains customer satisfaction by investigating and resolving complaints regarding food and beverage quality and/or service. Resolve guest complaints within scope of authority; otherwise refer the matter to appropriate management for resolution

Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc

Settle cash bars, manage revenue, and manage inventory by properly completing banquet post-function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event and submit to Catering Account Executive or Inventory Specialist

Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained

Maintains safe, secure, legal, and healthy work environment by following, and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission

Qualification

Catering experienceHospitality managementCustomer serviceEvent planningLeadership skillsCommunication skillsOrganizational skillsAttention to detail

Required

Must obtain and maintain a secret security clearance – requires 18 years of age

Males born after December 31, 1959 must be registered for Selective Service

Verification of employment eligibility in the United States is required

Probationary period: Full Time and Part Time employees serve a one-year probationary period

U.S. Citizenship is required for Tier 3 Positions

Must be able to understand and communicate in English

Incumbent must meet one of the following requirements: successfully completed five (5) years of education beyond high school; OR possess four (4) years of specialized experience in the catering or hospitality industry; OR have one (1) year of specialized experience equivalent to the GS-5 or NF-3 level in the Federal service

Demonstrated ability to lead and supervise a diverse workforce

Proven excellence in customer service and hospitality management; comprehensive knowledge of food and beverage preparation, industry service standards, guest relations, and etiquette

Must be self-motivated and capable of working independently

Strong organizational and communication skills, with a keen attention to detail, are required