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USAJOBS · 3 months ago

ADMINISTRATIVE ASSISTANT NF2* (RFT) RETAIL MAIN EXCHANGE

Kaneohe, Hawaii, USA

Full-time

Onsite

Entry Level

$19/hr - $22/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. The Administrative Assistant will provide high-quality service to customers while managing various administrative and clerical tasks to support upper-level leadership.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serves as the Administrative Assistant and is responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external

Responsible for working within the administrative function for a service oriented organization, ensuring consistency of administrative duties while also supporting the delivery of a Dress Blue customer service experience

Manages the retail administrative function to include complex clerical, customer service, administrative, and technical support duties, full coordination and performance of a wide variety of responsible administrative functions in the support of the upper level leadership functions

Organizes flow of operational program processes in an office environment and completes, compiles, and organizes information, tasks and data to meet administrative requirements

Prepares correspondence, briefs, drafts, reports and other documents for upper level leadership

Understands and articulates all MCX value stories, programs and promotions

Recognizes the core values and mission of the Marine Corps Exchange (MCX)

Takes advantage of all training opportunities to develop service skills

Develops a general understanding about the brands and products sold within the store

Partners with team members to provide answers to product questions from customers

Relays customer comments and concerns to Store Manager

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership

Establishes status of actions on numerous projects and program operations

May serve on a variety of advisory committees

May be delegated signatory authority for select administrative matters

Maintains official files

Advises staff on development and implementation of local administrative directives and procedures

Ensures compliance by leaders by reviewing and revising studies, reports, correspondence for accuracy and format

Identifies and reduces all risks of loss and/or theft

May require food handling safety training, handling and certification

May require training and handling of Western Union and other customer services offered

May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections

Provide World Class Customer Service with an emphasis on courtesy

Proactively engages all customers and addresses by rank when appropriate

Understands and operates within all service policies and exercises an, 'I can DO that' mentality when a customer problem occurs

Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved

Assists customers and communicates positively in a friendly manner

Take action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adhere to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Performs other duties as assigned

This is a white-collar position where occasional lifting up to 20 lbs. may be required

Qualification

Microsoft softwareWord processingDatabase managementSpreadsheet utilizationAdministrative practicesCommunicationAttention to detailCustomer servicePublic speakingInterpersonal skillsTime managementEmotional intelligenceSmall group leadership

Required

Minimum one year of experience that demonstrates working knowledge of a personal computer and peripheral equipment using Microsoft software or a similar integrated software program

Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation

Excellent oral and written communications skills

Knowledge of administrative practices and principles

Skill to prepare documentation and presentation in proper format in accordance with naval correspondence rules of grammar and punctuation

Knowledge of support functions such as gathering statistical data

Monitoring and reporting on support budgets

Ability to liquidate travel claims, maintains stock of office supplies, make arrangements for special events and distribute paperwork

Ability to work in a high-performance atmosphere with commitment to service goals

Attention to detail is required