Guardian Alarm · 2 months ago
Collections Specialist 2
Southfield, MI
Full-time
Onsite
Mid Level
3+ years expGuardian Alarm is seeking a Collections Specialist 2 to manage overdue accounts and facilitate payment recovery. The role involves contacting delinquent account holders, establishing repayment schedules, and maintaining customer relations while adhering to debt collection laws.
Security
Responsibilities
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers’ financial situations
Prepare customer accounts for Final Notice and Cancel Non-pay
Reconcile payment history
Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies
Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Research misapplied payments
Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Qualification
Required
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and to consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call with ACD phone tree experience required
Preferred
Three years of experience in credit and collections work preferred
Company
Guardian Alarm
Guardian Alarm is a security and investigations company offering security systems and access control systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Uhl
President & Chief Executive Officer
Keith Patterson
Chief Operating Officer
Recent News
Company data provided by crunchbase