Hinge Health · 8 hours ago
Quality Assurance Manager, Growth Marketing Operations
San Francisco, CA
Full-time
Hybrid
Senior Level
$146K/yr - $220K/yr
6+ years expHinge Health is a company that leverages software, including AI, to automate care for joint and muscle health. They are seeking a Quality Assurance Manager to lead the QA function within Growth Marketing Operations, overseeing a team responsible for validating multi-channel campaigns and ensuring accuracy, compliance, and consistency in member communications.
Health CareMedicalTherapeutics
Responsibilities
Lead a High-Performing QA Team: Manage and mentor a team of QA professionals, setting clear expectations, developing talent, and ensuring accountability and consistency across all QA activities
Build a Strong Talent Pipeline: Coach QA professionals to operate with autonomy, technical depth, and cross-functional influence; ensure succession readiness and coverage across critical workflows
Build and Maintain the QA Roadmap: Define priorities, milestones, and metrics for GROMO QA, including automation coverage, process improvements, and error rate reduction
Implement QA Automation: Partner with Technical Operations to develop automated testing frameworks (e.g., Selenium, Cypress, or Postman), improving speed, accuracy, and scalability
Drive Quality Standards: Establish standardized QA processes, documentation, and templates across all marketing workflows — ensuring consistent execution and predictable outcomes
Foster Cross-Functional Collaboration: Collaborate with Project Management and Technical Operations to align QA testing with deployment schedules, ensuring early identification and resolution of defects
Root Cause & Prevention: Lead structured root cause analyses following QA misses and embed corrective guardrails into systems to prevent recurrence
Data Accuracy & Compliance: Oversee validation processes for data mapping, segmentation logic, and personalization variables, ensuring compliance with HIPAA and client requirements
Measure & Report Impact: Develop dashboards and reports that track QA performance metrics (accuracy, issue volume, error trends) and communicate insights to stakeholders and leadership
Connect Quality to Business Outcomes: Translate QA metrics into tangible business results - improving campaign accuracy, reducing remediation time, increasing stakeholder and client satisfaction, and generating measurable efficiency and cost savings across GROMO
Design Closed-Loop Quality Systems: Create end-to-end feedback loops that surface recurring issues, automate error detection, and drive upstream process and data improvements - ensuring continuous reduction in defects and stronger cross-functional accountability
Qualification
Required
6+ years of experience in Quality Assurance or Marketing Operations, including 3+ years in a people management role
6+ years experience with QA tools and testing methodologies (e.g., Selenium, Cypress, Postman, Iterable test sends, data validation audits) to manage QA at scale
3+ years experience building and scaling QA frameworks for marketing automation, leading QA across complex, multi-team programs
3+ years of experience in mentoring and leading junior team members, collaborating effectively with cross-functional teams, and contributing to project planning and decision-making
Excellent communication and documentation skills, with proven ability to summarize findings and drive cross-functional accountability
Strong analytical mindset with exceptional attention to detail and a commitment to operational excellence
Preferred
Bachelor's degree in Marketing Operations, Computer Science, Business, Operations or a related technical field
3+ years experience managing QA for high-volume marketing programs (email, SMS, direct mail) in a regulated or HIPAA-compliant environment
3+ years experience developing and maintaining automated QA scripts in collaboration with engineers
Proficiency in SQL, data validation queries, and campaign data audits
Familiarity with marketing technology platforms (Iterable, Salesforce, Segment, etc.)
Experience with workflow management tools (Asana, Jira, or similar)
Proven ability to coach and develop high-performing QA professionals
Active Six Sigma, CMQ/OE, and/or ISTQB certifications will set candidates apart from the pack!
Benefits
Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options which include a 2% company match
Modern life stipends
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2025-12-24
2025-11-24
2025-11-19
Company data provided by crunchbase