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DataVizion · 2 months ago

Tier II Field Engineer - Des Moines

Urbandale, IA

Full-time

Hybrid

Mid Level

DataVizion is an Inc. 5000 company that provides a full range of business technology solutions in Professional and Managed IT Services throughout the Midwest. The Tier II Field Engineer position involves supporting customers by executing tasks related to system design, network configuration, and troubleshooting, ensuring a secure and efficient network environment.

AnalyticsData ManagementData VisualizationInformation TechnologyReal TimeSoftware

Growth Opportunities

Responsibilities

Apply system analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications

Establish the networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards

Design and implement new solutions and improve the resilience of the current environment

Perform data network fault investigations in local and wide area environments

Secure network systems by establishing and enforcing policies, defining access, & monitoring access

Support and administer firewall environments in line with IT security policy

Configure routing and switching equipment, hosted IP voice services, and firewalls

Provide remote support, troubleshooting, & fault finding for both on-site engineers as well as customers

Perform service for products from different manufacturers and vendors

Manage, Create, Close, and Update, tickets in the assigned PSA system

Perform preventive maintenance and modifications on equipment

Qualification

Network configurationSystem securityCloud computingOperating systemsProject managementResourcefulnessProfessional certificationProblem-solvingCommunication skills

Required

Experience with or knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)

Knowledge of system security and data backup/recovery

Resourcefulness and problem-solving aptitude

Excellent communication skills

BS/BA in Information Technology, Computer Science, or a related discipline; professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a plus)